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Questions? Learn More.

FAQS.

1. Rakuten Super Points™ Program Overview.

What is the Rakuten Super Points™ program?

It is our rewards program. Rakuten Super Points™ are our way of saying “Thank You” for purchases you make with us.

Why do I want Rakuten Super Points™?

Everyone likes to save and Rakuten Super Points™ (RSP) help you do just that every time you purchase from our site. You can save your RSP up to get the things you want for free or you can pay for part of your order with points to get a discount!

Who is Rakuten and why do I want their points?

If you’re not familiar, Rakuten is the largest online shopping mall operator in Japan and they have a killer reward points program. We’ve adopted this program and believe you’ll be very happy with this great new way to save. Keep in mind that any Rakuten Super Points™ you earn from Rakuten.com can only be used for purchases on Rakuten.com.

2. How Do I Earn Rakuten Super Points™?

How do I earn Rakuten Super Points™?

Earning Rakuten Super Points™ (RSP) is easy! Here’s a quick step-by-step process for how to earn RSP:

1) Create an account or log in

2) Shop and automatically earn 1% back in Rakuten Super Points™ (1X) on all qualifying purchases

3) Your points will be reflected at checkout (if there is a special Promotional Offer of up to 30% back in Rakuten Super Points™ (30X), enter promo code at checkout)

4) Your order ships

5) 15 days after your order ships, your Rakuten Super Points™ are ready to be used (Standard 1X RSP expire after 180 days and Promotional RSP expire after 60 days)

Keep in mind that Rakuten Super Points™ cannot be earned in combination with any other cash back program. Also, they can’t be transferred to different accounts so make sure you are logged into your correct account when you make purchases.

How many Rakuten Super Points™ do I earn from each purchase?

For every dollar you spend on our site, you will be rewarded with 1 RSP. Keep in mind that Shipping Fees, Tax and any other fees associated with your order are not included in the total price when it comes to earning points.

We also have special Promotional Offers that allow you to earn Rakuten Super Points™ at a rate higher than our standard rate. See above Promotions Section for current Promotional Offers.

3. What Can I Get With Rakuten Super Points™?

How do I use Rakuten Super Points™ (RSP)?

You can use Rakuten Super Points™ just like cash on our site to buy the things you want! Here’s a quick step-by-step process for how to redeem your points:

1) Log in and shop

2) Apply your points at checkout

3) You can use your points to cover a purchase but if there is a remaining balance, you can use either a Credit or Debit Card to complete the transaction.

Right now, Rakuten Super Points™ are only redeemable on our site and are not redeemable for cash. Remember, they can’t be transferred to different accounts so make sure you are logged into your correct account when you make purchases.

How many Rakuten Super Points™ (RSP) do I need to buy things on Rakuten.com?

100 RSP = $1. You can use your points to get what you want for free or you can use a mixture of points and other payment methods when checking out. For example, if the value of the merchandise in your cart is worth $40, then it will take 4,000 points to cover the cost of the entire purchase. To view your point Balance, go to the “View Your Rakuten Super Points™ Balance” link in the “My Account” section on our site. Once you get the hang of it, it’s easy and fun to see how much you save!

Are there limits to the number of Rakuten Super Points™ I can use per purchase?

The minimum number of points that can be used per transaction is 50 Rakuten Super Points™ (equal to $0.50 of your purchase). The maximum number of points that can be used per transaction is 25,000 Rakuten Super Points™ (equal to $250 of your purchase).

Keep in mind that you can use up to 100,000 Rakuten Super Points™ per month for all transactions with us, which would be a total per month savings of $1,000.

Do Rakuten Super Points™ (RSP) expire?

After you make a purchase, the points you earn under our standard 1% back (1X) will mature 15 days after your order ships, and expire 180 days after that. An added bonus: those points renew if you make at least one qualifying purchase every 180 days! The expiration date for pending points does not renew. You will get 180 days to use the pending points once they mature.

The only exception to this rule is points earned in our special promotional point campaigns. Since these awards are so high, they often have unique expiration dates (typically 60 days). Because they don’t renew, you’ll want to make sure to cash in on them quickly! You can easily check on the expiration dates for these on banners and event pages.

4. I Like It – Tell Me More!

What’s the difference between Standard points and Promotional points?

A point is a point, but standard points refer to the 1% back in Rakuten Super Points™ (1X) automatically earned on all qualifying purchases. Promotional points refer to the special offers that give you up to 30% back in Rakuten Super Points™ (30X).

Tell me more about Promotional Offers

Be sure to pay attention to details of a campaign messaged on banners and the event page. They will tell you if there is an item/dollar amount threshold, as well as varying expiration dates and a promo code required to redeem the offer. We must void Rakuten Super Points™ earned on orders that do not follow promotion-specific details.

I’ve seen Rakuten Super Points™ Promotions offering 5% and 10% back. What is this?

A promotion of 10% back means that you would earn 10 Rakuten Super Points™ for every dollar spent on the purchase price. On a $100 item, 10% back would equal $10 in Rakuten Super Points™ to use like cash on a future purchase.

When I use my Rakuten Super Points ™, can I specify if I want to use my Standard points or Promotional points when I check out?

When you are cashing in your Rakuten Super Points™ (RSP), the RSP with the closest expiration date will be automatically applied and can easily be removed at checkout.

How soon can I use Rakuten Super Points™?

Rakuten Super Points™ are available to use 15 days after your order ships.

What are qualifying purchases?

To qualify for Rakuten Super Points™, you must be logged into your account. Here are ways that disqualify an order from earning Rakuten Super Points™:

1) Orders paid for with PayPal Express

2) Orders paid for with Google Wallet

3) Orders paid for with MasterPass

4) Orders paid for with Visa Checkout

5) Gift Card purchases

6) Checking out as a Guest

How do I find out how many Rakuten Super Points™ I have accrued and are available?

You can check your Rakuten Super Points™ balance by:

• Logging in and clicking on your username in the header of any Rakuten.com page and selecting ‘Rakuten Super Points™ Balance’

• Going to the ‘My Account’ page

You will be able to see how many Rakuten Super Points™ are available to spend and how many are pending. Pending points are those earned in the last 15 days or more.

*Rakuten.com reserves the right to suspend the awarding of Rakuten Super Points™, or cancel awarded points, based on Rakuten.com’s determination of suspicious or illegal activity.

5. I Love Points! How Can I Get More?!

Are there other ways to earn Rakuten Super Points™ (RSP) besides making purchases on Rakuten.com?

Yes! You can earn RSP by writing a product or seller review. Just click on the ‘Write a Review’ link on any product page to write and submit your review. Once the Product Review is approved and the Rakuten Super Points™ are processed, they will be automatically deposited into your account. To view your total balance, check the ‘View Your Rakuten Super Points™ Balance’ in the ‘My Account’ section of our site.

There are also special surveys, promotions and giveaways that offer a chance to earn Rakuten Super Points™ and we will also have special programs in place for the future, so stay tuned!

Are there restrictions to earning Rakuten Super Points™ (RSP) by writing product reviews?

There are some restrictions to ensure that reviews posted on Rakuten.com help you find what you’re looking for:

• Each unique review must contain a minimum of 250 characters and the review must be specific to the product being reviewed

• Duplicate reviews, even if used for different items do not qualify

• Reviews placed by an automated system do not qualify to earn Rakuten Super Points™

• Reviews must not contain any inappropriate language, hate speech, irrelevant information or be libelous in any way

• You can earn points for the first 100 Product Reviews you write, which is 2,500 RSP (or $25 in Rakuten Super Points™) that you can potentially earn

6. Earn Even More Rakuten Super Points™ by using your Rakuten Rewards MasterCard®!

How do I earn more Rakuten Super Points™ with my Rakuten Rewards MasterCard®?

Use your Rakuten Rewards MasterCard® and earn 3 points for each $1.00 in Qualifying Rakuten Transactions posted to your account and 1 point for each $1.00 in Qualifying Credit Card Transactions posted to your account that is not from a Qualifying Rakuten Transaction.

Don't have a Rakuten Rewards MasterCard® yet? Apply Now

When can I use my Rakuten Super Points™ with Rakuten Rewards MasterCard® ?

Standard Rakuten Super Points™ with Rakuten Rewards MasterCard® are available to use 20 days after the close of your monthly billing cycle.

When do my Rakuten Super Points™ with Rakuten Rewards MasterCard® expire?

Standard Rakuten Super Points™ expire 180 days after the order ships; however, in no event will Rakuten Super Points™ with Rakuten Rewards MasterCard® reported to the Rakuten Super Points™ Program expire sooner than on or after the second anniversary of when they become available for redemption through the Rakuten Super Points™ Program.

How do I find out how many Rakuten Super Points™ with Rakuten Rewards MasterCard® I have accrued and are available?

You can check your balance by clicking the "View Your Rakuten Super Points™ Balance" under "My Account".

How do I find out more about the Rakuten Rewards MasterCard®?

Read more about the Rakuten Rewards MasterCard® here.

7. TERMS AND CONDITIONS OF THE RAKUTEN SUPER POINTS™ PROGRAM

The following are the terms and conditions (the "Program Terms") governing the Rakuten Super Points™ Program (the "Program") owned and operated by Rakuten.com (the "Company") and offered to Rakuten.com customers ("Customer(s)") that have a valid Rakuten.com Account (an "Account").

ENROLLMENT

By participating in the Program, Customer(s) can earn Rakuten Super Points™ ("RSP") subject to these Program Terms and RSP Account balance and availability. Customer(s) must have and use a valid Account to earn RSP on purchases made by the Customer through the Company. Continued use of an Account and participation in the Program constitutes Customer’s consent and agreement to abide by the most current version of these Program Terms as may be posted from time to time at www.rakuten.com. Customer(s) are responsible for remaining knowledgeable as to any changes that the Company may make to these Terms and Conditions. Customer(s) must be signed into their Account when making purchases to earn RSP.

EARNING RSP

Customer(s) will automatically become eligible and will begin to earn RSP by establishing an Account. RSP may be earned at a rate of one (1) RSP for each dollar spent to purchase (excluding shipping fees and taxes) up to a maximum of Twenty-Five Thousand (25,000) RSP per order. Maximum RSP allowed for accrual may vary, depending on the promotion. Number of RSP you earn is messaged on promotional banners, and at checkout in the ‘Rakuten Super Points™’ section. RSP are only offered to, and may be earned and redeemed only by, Customer(s) of the Company. Orders from resellers, exporters, wholesalers, any businesses of any kind for commercial resale, or any other customers for resale are null and void and otherwise subject to cancellation. These promotions cannot be combined with any other cash back reward program or RSP promotion. Any orders for which payment is made using PayPal Express, Google Wallet, Visa Checkout, MasterPass and/or any other external payment systems do not qualify for any RSP promotions.
After an eligible purchase is made, the earned RSP may be held in pending status for up to fifteen (15) calendar days after the purchase has shipped unless otherwise stated. Qualifying standard RSP will generally be available for redemption purposes on the sixteenth (16th) calendar day after shipment of the purchase.

RSP ACCOUNTS

The Company reserves the right to monitor all RSP activity in any Customer(s) Account. The Company also reserves the right to adjust the number of RSP in any Customer Account that does not indicate the correct number of RSP as determined by the Company in its reasonable sole discretion. Finally, the Company reserves the right to rescind all pending or available RSP for any orders that are cancelled, refunded, or returned at any time. If any item is returned by Customer(s) for refund, then the Company reserves the right to withhold from that refund dollar amount(s) that are equal to (1) the discount awarded through redemption of RSP during the purchase of that item; and (2) the discount awarded through redemption of any standard RSP or any promotional RSP during the period between (a) the original redemption purchase for which products are being returned and (b) the date of such product return. The Company reserves the right to cancel or freeze pending and available RSP credited to an Account if that Account shows signs of fraud, abuse, illegal or otherwise suspicious activity as determined by Company in its sole discretion. In such event, the Company reserves the right to pursue all legal remedies and actions available to it including legal action to recover any damages incurred by the Company in connection with such improper activity.
RSP are offered as promotional items and are void if sold for cash or other consideration or if altered or copied. RSP cannot be reissued if destroyed, lost, or stolen. RSP have no intrinsic value, are not equivalent to cash, and may not be redeemed for cash. RSP may not be purchased or sold by Customer(s) and the Company will not sell RSP. RSP are the property of the Company and Customer(s) have no property rights or other legal interests in the RSP. RSP are not valid where their earning or redemption is prohibited by law.

Rakuten Super Points™ are not cash or currency and cannot be transferred, credited to an account, redeemed for cash, or used for gift card purchases or redemptions.

POINT EXPIRATION

Except for RSP earned through the Rakuten Points Credit Card Rewards Program (discussed below), RSP expire at 11:59 PM Pacific Time on the date that is One Hundred Eighty (180) days after the RSP becomes available for use, unless a subsequent purchase is made through that Account. If such subsequent purchase is made, then the otherwise-expiring RSP will be extended for another One Hundred Eighty (180) days. Once expired, RSP will not be reinstated. Expiration date(s) for all RSP in an Account will be displayed on the Customer(s) Account page. If customers opt in to a promotion using a promo code, then promotional point offer terms apply.

POINT REDEMPTION

Customer(s) must have a sufficient amount of available and eligible RSP in their Account to qualify for a price reduction when redeeming RSP. RSP are not eligible for redemption until they are displayed as available RSP in the Account. Pending RSP cannot be redeemed during the period of pendency. All redemptions of RSP are final and may not be cancelled. Available RSP may be used to reduce the price of an item at checkout at the rate of One (1) RSP per One cent ($0.01) deduction from the total of the order. A Customer(s) must use a minimum of fifty (50) RSP when redeeming RSP at checkout. A Customer(s) may redeem up to a maximum of either: (a) Twenty-Five Thousand (25,000) RSP per purchase; or (b) One-Hundred Thousand (100,000) RSP per month, whichever is lower. RSP can only be redeemed when using a credit card to make a purchase and may not be used in combination with any other payment methods. Any refunds for orders that have used RSP may be issued in an amount of RSP up to a maximum amount equal to the amount of RSP used on the order, less any adjustments as described in these Program Terms.

PROMOTIONAL POINT OFFERS

The Company may offer special limited-time promotional opportunities to earn a greater amount of RSP for purchases of goods and services. These promotional RSP have a limited redemption period and do not renew regardless of subsequent purchases with the Company or through the Account. These promotional RSP are subject to these Program Terms as well as any additional terms and conditions that may be provided with the promotion and any attempt to claim any associated promotional RSP constitutes Customer’s consent and agreement to abide by the terms of that promotional offer.

RSP promotions begin and end on the days and at the times specified in the associated promotional offer. Any Percentage Back awards described in the offer will be awarded in the form of promotional RSP. The promotional RSP that will be awarded in conjunction with any purchase are viewable at checkout. All promotional RSP earned during these promotions will be available fifteen (15) days after shipment and will expire sixty (60) days thereafter unless otherwise specified in the associated promotional offer. Expiration dates applicable to any RSP held in a Customer(s) Account can be viewed on the Account page on the Company site. Promotions requiring customers to activate the promotional offer through registration may prompt and require the Customer(s) to opt in or to enter the correct promotional code at checkout. Customers must complete the checkout process before the specified time on the last day of the promotional period. Customer(s) may receive promotional RSP credit for a maximum award of Ten Thousand (10,000) RSP during any promotion per account, customer and shipping address. The maximum award may vary, depending on the promotion. Number of RSP you earn is messaged on promotional banners, and at checkout in the ‘Rakuten Super Points™’ section. The Company reserves the right to void any award of RSP associated with orders that do not completely follow these requirements. RSP are only offered to, and may be earned and redeemed only by, Customer(s) of the Company. These promotions cannot be combined with any other cash back reward program or Rakuten Super Points™ promotion. Orders from resellers, exporters, wholesalers, any businesses of any kind for commercial resale, or any other customers for resale are null and void and otherwise subject to cancellation. Any orders for which payment is made using PayPal Express, Google Wallet, Visa Checkout, MasterPass and/or any other external payment systems do not qualify for any RSP promotions.

Promotional RSP are offered as promotional items only and are void if sold for cash or other consideration or if altered or copied. Promotional RSP cannot be reissued if destroyed, lost, or stolen. Promotional RSP have no intrinsic value, are not equivalent to cash, and may not be redeemed for cash. Promotional RSP may not be purchased or sold by Customer(s) and the Company will not sell promotional RSP. Promotional RSP are the property of the Company and Customer(s) have no property rights or other legal interests in the promotional RSP. Promotional RSP are not valid where their earning or redemption or the associated promotion is prohibited by law.

RAKUTEN POINTS CREDIT CARD REWARDS PROGRAM

Customers with a RAKUTEN REWARDS MasterCard® (“Rakuten Card”) can earn additional RSP through the Rakuten Credit Card Rewards Program (the “Credit Card Rewards Program”). First Bankcard®, a division of First National Bank of Omaha (“First Bankcard”) is the issuer of the Rakuten Card and the sponsor of the Credit Card Rewards Program. Click here to refer to the Credit Card Rewards Program Terms and Conditions provided with the Rakuten Card.

Points earned under the Credit Card Rewards Program (the “Card Points”) will be reported to the Company automatically after each Billing Cycle. The Company will make each Card Points earned by a Customer available as a RSP in his or her Account. RSP earned through the Credit Card Rewards Program will generally be available for redemption within twenty (20) calendar days after each Billing Cycle. A “Billing Cycle” is the interval between the days or dates of regular periodic statements for the Rakuten Card whether or not a periodic statement is received. Card Points will expire on or after the second anniversary of when they become available for redemption through the Rakuten Super Points™ Program. Notwithstanding the forgoing, when RSP are redeemed for a purchase and the purchased item is later returned, RSP credited after the return will be subject to Rakuten’s 180-day inactivity expiration explained above.

PROGRAM CHANGES

The Company reserves the right to revise these Program Terms at any time with or without notice, including (but not limited to) the rules for earning and redeeming RSP, the expiration policy for RSP, and the products and services for which RSP may be earned and redeemed; however, in no event will Card Points earned under the Credit Card Rewards Program and reported to the Program expire sooner than on or after the second anniversary of when they become available for redemption.

PROGRAM TERMINATION

The Program has no predetermined termination date and may continue until such time as the Company decides to terminate the Program. The Company reserves the right, at its sole discretion and for any reason, to terminate all or any portion of the Program by giving notice to that effect by means of a posting on the homepage and/or via another method of notice that may be deemed appropriate in the Company’s sole discretion. In such an event the Program will terminate at 11:59 PM Pacific Time the next calendar day following notice of termination issuance unless otherwise stated in the notice. In the event that the Program is terminated, then actions that are required to be taken by or on behalf of an Account holder must be completed no later than five (5) calendar days after the Company has given notice of Program termination RSP earned through the Program may be forfeited without compensation five (5) calendar days after notice of Program termination has been given.

LIMITATIONS OF LIABILITY

THE COMPANY MAKES NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO RSP, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT THAT POINTS ARE NON-FUNCTIONAL THEN CUSTOMER’S SOLE REMEDY, AND COMPANY’S SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH RSP. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY AND CUSTOMER(S) MAY HAVE ADDITIONAL RIGHTS.

GENERAL TERMS

Any attempted participation except as permitted by these Program Terms, is void. The Company is not responsible for: (i) lost, late, incomplete, damaged, stolen, misdirected, illegible materials, email or mail; (ii) any computer, telephone, cable, network, satellite, electronic or Internet hardware or software malfunctions, failures, connections, or availability, (iii) garbled or jumbled transmissions; (iv) service provider/Internet/Website/use net accessibility or availability, traffic congestion, or unauthorized human intervention; or (v) inaccurate capture of any information, of RSP, or the failure to capture any such information.

The Company is not responsible for (a) any incorrect or inaccurate information, whether caused by printing errors, Website users, tampering, hacking, or by any of the equipment or programming associated with or utilized in the Program; (b) any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction; or (c) unauthorized access to the Company’s websites or any communications means. The Company is not responsible for any personal injury or property damage related to or resulting from either: (1) participating in the Program or (2) downloading materials from or use of the Company’s websites.

Should there be any tax liability for the accumulation and/or use of RSP or the receipt of merchandise in the Program, or expenses for the use and enjoyment of any such merchandise, or for any other reason, then such taxes and/or expenses are the sole responsibility of Customer. In the event that during a given calendar year, a U.S. resident acquires or redeems RSP for a total equivalent value of Six Hundred Dollars ($600.00) or greater, then the Company may (to the extent required by law) advise the Internal Revenue Service to this effect through a Form 1099 indicating the total retail value of such items and total imputed value of the RSP acquired or redeemed.

The Company makes no guarantees, warranties, or representations of any kind concerning the Program. The earning and redemption of RSP are void where prohibited by applicable federal, state, or local laws or regulations and are subject to change as may be necessary to comply with such laws or regulations. By agreeing to these Program Terms, Customer(s) hereby releases, and agrees to execute any agreements evidencing such release, the Company and its affiliates, officers, directors, employees, agents and partners from all liability regarding the earning, redemption, and use of RSP, including any RSP that may be lost, stolen, or destroyed after receipt.


Copyright 2013 Buy.com Inc. "Rakuten Super Points™" and "R Super Point™" are trademarks of Rakuten, Inc. for its rewards points system. All rights reserved.