What does it mean when my order is processing?

Published: 05/05/2014 07:23 PM Updated: 12/05/2014 04:01 PM

An order that shows as "Processing" in your order history is going through 2 stages, payment authorization and packaging for shipment. Your order can be cancelled within the first 15 minutes of order processing. Otherwise, once processing is complete, your order will enter the shipment process.

Authorization

The authorization process is when we verify that your payment is authorized to prevent fraudulent orders.  This process is usually completed within minutes, but can take longer if additional verification is required.

If your card does not authorize or needs additional verification, Rakuten.com will notify by email or phone with instructions on how to proceed. If no action is taken, your order will not be packaged for shipping and could eventually be cancelled.

Packaging for Shipment

After your order is authorized, Rakuten.com will send it to the marketplace seller or warehouse. The seller or warehouse will then obtain the stock for your item, package it for shipping, and arrange tracking and shipment for the item with the carrier.

The length of time it takes an item to be packaged for shipment is on the listing beneath the item's condition.
You can see the time it takes beneath the item's condition.

You can also see it in your order history beneath the shipping method of an unshipped item.
You can also see it in your order history beneath the shipping method of an unshipped item

Please see the table below for complete description of all of Rakuten.com's packaging for shipment time frames:

Explanation of Packaging for Shipment Times 

Usually ships within 24 hours
This product usually ships within 24 hours after your order is authorized. 

Usually ships in 1 business day
This product usually ships within 1 business day after your order is authorized. 

Usually Ships in 2 to 3 business days
This product usually ships 2 to 3 business days after your order is authorized. 

 Usually Ships in 3 to 5 business days
This product usually ships 3 to 5 business days after your order is authorized.

Usually Ships ground in 3 to 7 business days
This product requires special handling due to weight and size and ship 3 to 7 business days after your order is authorized. You will be contacted by the delivery company to arrange a specific time convenient for you.

Usually Ships in 1 to 2 Weeks
This product usually ships 1 to 2 weeks after your order is authorized. 

Usually Ships in 2 to 3 Weeks
This product usually ships 2 to 3 weeks after your order is authorized. 

 Usually Ships in 2 to 4 Weeks
This product usually ships 2 to 4 weeks after your order is authorized.
 Back Order
This product is not currently in stock at any of our warehouse locations. The product has been ordered, but there is no date as to when this product will be received. Rakuten.com will update you on the status of your back order via email.
 Pre-Order
This product has not yet been released from the publisher, studio, or manufacturer, but Rakuten.com is currently taking orders for it. You order will ship as soon as it is available.

If you order items with different availability, for example, an in-stock item along with a preordered item, each item will ship as soon as it has been processed. You will receive an email with your tracking information once your order is provided to a shipper for delivery.

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