How do I return my item?Published: 02/22/2016 06:00 PM Updated: 08/26/2016 01:31 PM
Rakuten.com is a virtual mall hosting thousands of sellers across the United States that have millions of items. Just like a mall, the return policy for an item sold by a Rakuten Marketplace Seller is governed by that seller.
Please contact the seller or check the seller's return policy to arrange a return for these items. If you have a received an item from Rakuten.com as a gift, please contact us and we will be glad to help you with the seller's contact information.
Should you have any issues with your return, you can rely on the Rakuten.com Marketplace Guarantee to back you up.
- Was this content helpful?
We are here for all the questions or concerns you may have.
How can I see my order history?
What does it mean when my order is processing?
What does my order status mean?
How do I create a Rakuten.com Account?
Can I merge multiple Rakuten.com Accounts?
How can I disable my Rakuten.com Account?
How can I unsubscribe from Rakuten.com's emails?
How do I add, change, or delete the addresses and phone numbers in my account?
How do I change my password to my Rakuten Account?
What if I forgot my Rakuten.com Account's Password?
How do I change the email address linked to my Rakuten Account?
How can I sign up for Rakuten promotional emails?
How do I change my promotional email preferences?
How can I print a receipt for my order?
What is a wish list?
What is Rakuten Express Checkout?
What is Rakuten ID?
How do I contact Rakuten.com?
How do I contact a Rakuten.com Seller?
What is Rakuten.com?
How can I rate a Rakuten.com Seller?
Where are Rakuten.com's warehouses located?
How can I submit an item review?
What is Rakuten.com's address?
Why the change to Rakuten.com?
What is a UPC?
Payment & Billing
Will I be charged tax and how much?
What are my payment options?
What is the Rakuten Rewards MasterCard®?
How do I use a credit or debit card at Rakuten.com?
How can I use PayPal with Rakuten.com?
Am I able to get a sales tax exemption?
How do I use Visa Checkout?
How do I use MasterPass® at Rakuten.com?
When and how will I be charged for my order?
How do I use a Rakuten.com eGift Card?
How do I use PayPal Credit with Rakuten.com?
When will my refund appear on my method of payment?
Why are my card authorization funds held?
How do I update the billing information of an active order?
Why do prices change?
Why am I charged an electronic waste recycling fee?
How can I see a detailed billing summary?
Can I get a price quote?
Placing an Order
How do I cancel my order?
How can I see an item's shipping costs?
Can I change the shipping address after I have placed my order?
How do I find a product or seller?
How can I save an item for purchase later?
How do I use the Rakuten.com Cart?
How are Rakuten.com’s product sales rankings calculated?
Can I select a different seller for an item?
Why can't I see the price until checkout?
How can I find more information about a particular product?
How can I see the condition of an item on a listing?
Why does Rakuten.com add four digits to the end of my zip code?
How do I use a Rakuten.com Promo Code?
What are Rakuten Super Points™?
Does Rakuten match or guarantee prices?
How do I use a Rakuten.com Coupon?
How do I remove the Rakuten.com Toolbar from my browser?
Does Rakuten offer items with rebates?
How do I return my item?
How do I check a marketplace seller's return policy?
What does the 45 day return icon mean?
How can I find more information about my SquareTrade Warranty?
What do I do if I am missing parts?
What is a reconditioned or refurbished item?
Security, Privacy, & Legal
What is the Rakuten.com Marketplace Guarantee?
What are cookies and how do I enable them?
Is it safe to use the Rakuten.com Marketplace?
What is phishing and how does it work?
How can I identify a Rakuten.com Email?
How does Rakuten.com protect my privacy?
What are the Rakuten.com seller terms and conditions?
What are the Rakuten.com customer terms and conditions?
How do I create a strong password?
Shipping & Delivery
When will my order be delivered?
Why can’t you ship an item to my state?
Does Rakuten ship to PO Boxes, APO Boxes, or FPO Boxes?
What shipping speeds are offered?
When will my order ship?
What if I have not received my order?
How can I get free shipping?
Can orders ship internationally or to U.S. territories?
How can I track my order?
What is guaranteed expedited delivery?
What shipping companies are used to deliver orders?
Will winter weather delay my order?
Can I provide special delivery instructions for my order?
How do FedEx SmartPost and UPS Mail Innovations work?
Does Rakuten ship to hotels or motels?