Does Rakuten match or guarantee prices?Published: 05/05/2014 10:10 PM Updated: 11/25/2015 11:59 PM
At Rakuten.com, we know there is a lot of competition out there. Despite our best efforts to provide you the best products at the lowest prices, you may find that an item you purchased at Rakuten.com costs less elsewhere. You may even see the price drop on our site after your order was placed.
If you see an item out there for less than what you paid on our site, contact us and we will be glad to see if we can match their price. Even if it is for a penny, we are here to help!
Please click one of the following links for more information about the Rakuten.com Best Price Guarantee:
|How do I qualify?|
To qualify for Rakuten.com’s Best Price Guarantee, please make sure you meet the following conditions:
Rakuten.com’s Best Price Guarantee is subject to change without notice at any time.
|How is it calculated?|
The total price of the qualified Internet retailer’s product is considered the product price, plus any shipping and handling charges. Any discounts earned from membership pricing, free shipping, product bundles, or the use of coupons, rebates, or promotional offers are not applied to this final product price.
This Internet retailer’s product price is compared against Rakuten's product price at the time the request is reviewed, plus the lowest priced shipping method we offer for it.As long as you meet the minimum criteria for a price match, we will apply a refund to your order for the difference of the two prices and refund any taxes where appropriate.
|How do I submit a request?|
To request a price match, just contact us. Requests for a price match must be received within 14 days from the date of delivery and include the following information:
Our customer service team will get back to you by the close of the next business day regarding your request.
We are here for all the questions or concerns you may have.