What is the return policy for an item shipped by Rakuten Super Logistics?Published: 05/05/2014 10:17 PM Updated: 06/23/2014 09:29 PM
We made our return policy for items shipped by Rakuten Super Logistics as fast and painless as possible with a 45 day return policy; one of the best in the industry! Items shipped by Rakuten Super Logistics may be returned for any reason within 45 days from the date of shipment with the exception of those items found here.
Please click any of the questions below for more information about the returns policy for Rakuten Super Logistics items:
|How do I return a Rakuten Super Logistics item?|
At Rakuten Super Logistics we made our return policy as fast and painless as possible with a 45 day return policy; one of the best in the industry! If your item was shipped by Rakuten Super Logistics, you can return items within 45 days of the ship date unless the item is on the list of restricted items, or it is otherwise stated on the item's listing information.
To return an item to Rakuten Super Logistics, you only need the following:
To request a return, please:
After you have requested your RMA, you will see a confirmation screen with your RMA number and our returns center address.
|Will I get a prepaid label for my return?|
Rakuten Super Logistics will always provide shipping labels to return Rakuten Super Logistics items at no cost to you if you arrange the return within 45 days of the shipping date and the item you receive is:
If you believe that your item should be returned to us at no cost to you and you are unable to receive a shipping label when processing your return merchandise authorization online, please contact us and we will be glad to review the issue with you.
If you return an item using a shipping label provided by Rakuten Super Logistics and your item does not meet the conditions required to receive free return shipping, you may be issued a refund for your return minus the cost of the shipping label. If a replacement was requested in a case like this, a refund may be issued instead to accommodate this charge.
|What is the refund or replacement process for a return?|
Once you have returned an item shipped by Rakuten Super Logistics using the information here, you will receive an email as soon as it is received at our warehouse. Rakuten Super Logistics will then inspect your return to assure it has:
This process may take up to 7 business days (not including Saturday, Sunday, or holidays) from the receipt of the item. If all the items needed are present and accounted for, your refund or replacement will be processed and you will receive a confirmation email regarding the refund or replacement you requested.
Additionally, if you return an item for which you were charged an electronic waste recycling fee, the amount of the recycling fee will also be refunded.
|What if I received the wrong product?|
You should always receive the item you ordered in the condition it was listed in at the time of purchase. If not, Rakuten Super Logistics wants to make it right for you.
If your order was shipped by Rakuten Super Logistics and you received an item other than what was listed, even if it is a different color, please contact us and we will be glad to help you. You may also request a return online, and can find more information on how to do so here.
|What should I do if things are missing?|
If your order is missing an item, please check the tracking information on your order and make sure that you've received a box for each tracking number. If you have all the boxes, but still can't find the item, please search through the packing material in the boxes to see if the item may be hidden.
Because each manufacturer individually packages each product and does not provide us spare parts, we do not have any extra parts available to ship. We do, however, offer you the ability to return the item for a refund or replacement. You can find out how to do so here.
|What do I do if my freight shipped item is damaged or defective?|
Most oversized items shipped by Rakuten Super Logistics (such as televisions 32 inches and larger, washers, dryers, and refrigerators) require special freight delivery service.
Please carefully inspect the item before you sign to accept any freight shipped item.
If your freight shipped item is defective, please contact us and we will be glad to work with you regarding a refund or replacement.
If your freight shipped item is damaged:
Please DO NOT ship the item back to Rakuten Super Logistics without first being instructed to do so.
Additionally, please DO NOT discard the product itself, or any of the shipping box or packing materials. These items are needed by the carrier to investigate what happened. Without these items, we may have to deny your damaged item claim because of the shipping carriers’ claims guidelines.
|What does damaged mean?|
A Rakuten Super Logistics item is considered damaged when it has dents, scratches, water spots, or evidence of mishandling or impact.
|What does defective mean?|
An Rakuten Super Logistics item is considered defective when it does not work the way the manufacturer intended and has not been damaged.
We are here for all the questions or concerns you may have.