What is the return policy for an item shipped by Rakuten Super Logistics?

Published: 05/05/2014 10:17 PM Updated: 11/26/2014 04:10 PM
This policy only applies to items that are part of the Rakuten Super Logistics program.

We made our return policy for items shipped by Rakuten Super Logistics as fast and painless as possible with a 45 day return policy; one of the best in the industry! Items shipped by Rakuten Super Logistics may be returned for any reason within 45 days from the date of shipment with the exception of those items found here.

In fact, we have made our return policy even better for the holidays, as items shipped by Rakuten Super Logistics between November 1 and December 31, 2014, may be returned until February 15, 2015.

Please click any of the questions below for more information about the returns policy for Rakuten Super Logistics items:

How do I return a Rakuten Super Logistics item?
Are there restrictions on returning Rakuten Super Logistics items?
Rakuten Super Logistics will work with you to return most items shipped via Rakuten Super Logistics; however, there are some items that have return restrictions, or cannot be accepted for a return.

Perishables, Undergarments, Groceries, or Health and Beauty Items

For health and safety reasons, Rakuten Super Logistics is unable to accept the return of grocery, personal, consumable, and perishable items. This includes but is not limited to opened or unopened undergarments, foodstuffs, ingestible liquids, soaps, shampoos, deodorants, household cleaners, medications, and some single use medical supplies like bandages.

Gift Cards or Prepaid Game Cards

All gift cards and prepaid game cards are ineligible for return. Please contact the manufacturer or card issuer for all technical assistance with these products.


Books that are not electronic can be returned, but must be the in same condition they were received (e.g. binding in its original condition, no folded pages, no marks, etc.).

Opened Software, Media, or Games

Opened software, media, games, and books may only be returned for a replacement of the exact same product.

Downloadable Software, Media, Games, or Books

All downloadable software, media, games, and books are ineligible for return. Please contact the manufacturer for all technical or warranty assistance with these products.

Will I get a prepaid label for my return?
What is the refund or replacement process for a return?
Can I exchange my return for a different item?
What if I received the wrong product?
What should I do if things are missing?
What do I do if my freight shipped item is damaged or defective?
What does damaged mean?
What does defective mean?
What happens to ineligible returns?
Who is responsible for an item's safe return?
Can I return an item from outside the United States?

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