What is the return policy for an item shipped by Rakuten Super Logistics?

Published: 05/05/2014 10:17 PM Updated: 03/17/2015 06:18 PM
This policy only applies to items that are part of the Rakuten Super Logistics program.

We made our return policy for items shipped by Rakuten Super Logistics as fast and painless as possible with a 45 day return policy; one of the best in the industry! Items shipped by Rakuten Super Logistics may be returned for any reason within 45 days from the date of shipment with the exception of those items found here.

Please click any of the questions below for more information about the returns policy for Rakuten Super Logistics items:

How do I return a Rakuten Super Logistics item?
Are there restrictions on returning Rakuten Super Logistics items?
Will I get a prepaid label for my return?
What is the refund or replacement process for a return?
Can I exchange my return for a different item?
What if I received the wrong product?
What should I do if things are missing?
What do I do if my freight shipped item is damaged or defective?
What does damaged mean?
What does defective mean?
What happens to ineligible returns?
Who is responsible for an item's safe return?
Can I return an item from outside the United States?

Need More Help?

We are here for all the questions or concerns you may have.