Happy Shoppers
  • ...Wowwww! Does this type of superb quality exist?!!!! Thank you Julia, I will contact you only if need be. I'm locked into buying from buy.com! Trust is not a concern nor an issue.

    Bizrate Survey May 2012, Collin

  • ...Because of Julie I remain a loyal customer and will continue to purchase products from Buy.com in the future. It's truly a pleasure to work with a large Internet company that still considers customer service and customer retention an important part of their business plan.

    Bizrate Survey May 2012, Michael

  • ...I just wanted to congratulate you on some of the most amazing customer service I have ever experienced. I recently purchased an item and it was shipped to the wrong address. Without question, you quickly sent out a replacement order. Not too many people take the time to leave good comments, but I felt so strongly satisfied that I had to take the time.

    Thank you again to everyone that was involved, I am an extremely satisfied customer.

    Bizrate Survey May 2012, Kyle

  • ...Do not worry, I will continue to shop at buy.com! I am sure this is just an isolated incident and I want to thank your customer service representative Casey for resolving the issue. Wishing you and your company continued success!

    Bizrate Survey May 2012, Rick

  • ...As a Buy.com customer during the last decade, I have been happy with you product selections, prices, and services. One of your Customer Support Staff, Jaren, deserves some good recognition for being prompt, polite, and yet professional on helping customers. Again, thanks to Buy.com and your department for having a great customer service staff, like Jaren.

    Bizrate Survey May 2012, Sam

  • ...I just wanted to send a personal thanks for helping me through this exchange and getting my order right. I must admit that I was surprised at the level of service that you and Buy.com provided for a relatively small ($25) purchase. This ordeal just proved how much value the company places on its customers no matter what the purchase price. Your professionalism and dedication kept me informed and calm every step of the way. If every rep is as responsive and resolute as you, then the company is in great hands. Buy.com/Rakuten has just earned a customer for life. Thanks again for all your help.

    Bizrate Survey May 2012, Henry

  • ...I am selective about where I shop online, and had heard good things about Buy.com. Even though this experience with your vendor was not at all positive, I see now you do put the customer first.

    I feel much more secure purchasing through Buy.com and will feel fine to do so in the future knowing this is how you value your customers and your reputation.

    Thank you Marcus for ending this story on a positive note. I will be glad to complete the survey that came in a following email.

    Bizrate Survey May 2012, Tim

  • ...I should honestly confess that you made a huge difference in returning the trust and confidence that your corporation invested in me in the past eight years. Thank you very much again for your profound sense of professionalism that helped to resolve my case.

    Bizrate Survey May 2012, Akbar

  • ...You are a man true to his words! You listened to my complaint, and you acted upon it. You have made BUY.COM a best seller in my opinion. I truly appreciate the time and effort on your part to resolve this issue! Again, thank you for your concern and wonderful care in this matter. You can let Mr. Grover know that I have become a loyal BUY.COM customer because of you!

    Bizrate Survey May 2012, Kimberly

  • ...I love your website! I thank you for your wonderful products and services! I love buy.com so much! I have referred you tomorrow friends and now eight of them have made purchases for Macbook pros and TVs and now they are hooked! I don't know what else to say other than you are amazing!

    Bizrate Survey May 2012, Taylor

  • ...Thank you so much for following up on this!!!! This is one reason why I continue to buy things from Buy.com. It is rare that a problem arises but it is nice to know that I can turn to you for help. Gratefully yours!!

    Bizrate Survey May 2012, Margaret

  • ...I had a very enjoyable customer experience from searching for the product to purchasing the product. The items I searched for were in abundance and rated, marked, categorized in a very easy to sort fashion. I am satisfied with the SDHC card.

    Bizrate Survey, October 4, 2010

  • ...Was thrilled to find exactly the item I was interested in and to also find it at a much better price than I had seen in retail stores. Wonderful, quick service and a great product!

    Bizrate Survey, September 27, 2010

  • ...I shop at Buy.com for many of my computer related needs. I get good pricing and good products. My last purchase significantly exceeded my expectations in quality and usefulness!

    Bizrate Survey, September 22, 2010

  • ...The product was exactly what I wanted at an exceptionally good price and was delivered far sooner than I expected i.e. within a couple of days. Great customer service!!

    Bizrate Survey, September 20, 2010

  • ...Thank you for having somewhere that I can purchase items that are sometimes hard to find.

    Bizrate Survey, September 16, 2010

  • ...Always a great experience ordering from Buy.Com...easy ordering, good pricing, low/no shipping charges, with items arriving promptly

    Bizrate Survey, September 16, 2010

  • ...This is my second order with Buy.com and the first went so well I had to check it out again. I found a few just fun things for me and if it keeps going well I will keep buying from them.

    Bizrate Survey, September 15, 2010

  • ...I like Buy.com. Whenever I look online to buy something or just to compare prices, I always check out Buy.com. You carry a lot of different items. The prices are always competitive. I think you are my favorite online merchant. Don't change.

    Bizrate Survey, September 14, 2010

  • ...Buy.com has been a reliable source for various purchases over the past several years. I often include this web site when I am shopping on-line.

    Bizrate Survey, September 13, 2010

  • ...The cheapest I could find anywhere, even with priority shipping! Awesome Thanks Buy.com!.

    Bizrate Survey, September 13, 2010

  • ...You guys are great. I mainly shop here because you have the best prices around and heap on that the fact that you have great service and an easy to navigate website. I recommend you to a lot of people.

    Bizrate Survey, September 12, 2010

  • ...Love Buy.com! Been a customer for a few years now and have never been disappointed. Yesterday Wed 9-2-2010 I ordered a Samsung monitor, it was delivered a short while ago. Now how is that for service?.

    Bizrate Survey, September 3, 2010

  • ...I've purchase numerous items from Buy.com when they have had the lowest prices and quite often with free shipping. The items have always been as described and usually arrived quicker than anticipated..

    Bizrate Survey, September 2, 2010

  • ...Thank you for resolving my issue so promptly and courteously! It is greatly appreciate and I will be shopping your site in the future. Thank you!.

    Bizrate Survey, August 20, 2010

  • ...I always buy stuff from Buy.com so far I have no problem at all. Really smooth shopping experience with really fast shipping !!! Good work guys !!.

    Bizrate Survey, August 20, 2010

  • ...Every time I order something from you guys - whether it be an LCD TV or DVD, you always manage to have it on the truck for delivery the SAME DAY. I love it..

    Bizrate Survey, August 12, 2010

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