Buy.com Returns At Buy.com, we made our return policy as fast and painless as possible with a 45 day return policy; one of the best in the industry!
For items purchased from Buy.com’s marketplace sellers, returns are governed by the marketplace seller’s own return policy. Please contact the seller of that item and they will be glad to help you with your issue. To locate a seller’s contact information, you can log in to your Buy.com “My Account” or look up your order, and locate the item you wish to return. To the right of the item is a “Contact Seller” link you can use to initiate contact with the seller and arrange your return. You can expect a response back from your seller within one business day. You can also rely on your Buy.com Marketplace Guarantee to back you up should you have any issues with the seller not honoring its posted return policy. You can find more information about our Buy.com Marketplace at: /toc/marketplace_buyers_guide/65545.html
Unless otherwise stated on the listing or in the information provided below, you can return items within 45 days of the ship date. To return an item to Buy.com, you only need the following:
To request a return, please log in to your Buy.com account or look up your order at: https://ssl.buy.com/AC/Account/OrderHistory.aspx. You can log into your “My Account” on the left. If you shopped using one of our third party checkout services (such as Google Checkout, PayPal, WU Pay, etc.) or guest checkout, please select the appropriate option to the right of the screen to log in. You will be asked to provide your order number and any additional information required to verify your account. Once your are logged in, please:
After you have requested your RMA, you will see a confirmation screen with your RMA number and our returns center address. If your item qualified for a free, pre-paid shipping label, the label and return instructions will be sent to you within the next hour via email. Please print your free pre-paid shipping label as soon as possible, as this link will only be active for 10 days. Once you print it out, please tape it to the box and bring it to the carrier listed on your label. The typical carriers we use for returns are UPS, FedEx, and USPS. As long as you give it to the carrier assigned to that RMA, your item will be returned to us with no questions asked. If you did not qualify for a prepaid shipping label, you may use any carrier you like to return the item to us. Please write the returns center address on the outside of the shipping box, along with the RMA number. Please do not write the RMA number on the manufacturer’s box as this may affect your return. Additionally, please send us the appropriate tracking information so we are able to verify that the item has been delivered to our returns center. In either case, your return does not have to be back in our warehouse within 45 days, but it does have to be in the possession of the shipper within 45 days. Once given to the carrier, the carrier has up to 14 days to return the item to us. We encourage you to get tracking and insurance so you can assure your return is received and processed without issue. If it is determined you are ineligible for an RMA, please contact the manufacturer to see if they may assist you under the terms of their warranty.
An item is considered damaged when it has dents, scratches, water spots, or evidence of mishandling or impact.
An item is considered defective when it does not work the way the manufacturer intended, and has not been damaged.
You will receive an email as soon as your return is received at our warehouse. At that point, Buy.com will inspect your return to assure it has:
This process may take up to 7 business days (not including Saturday, Sunday, or holidays) from the receipt of the item. If all the items needed are present and accounted for, your refund or replacement will be processed after the inspection and you will receive a confirmation email regarding your refund or replacement. Waste Recycling Fee Refund for a Returned Item If you return an item for which you were charged an electronic waste recycling fee, the amount of the recycling fee will also be refunded. Exchanging for a Different Item While we always try to satisfy our customers in any way possible, Buy.com is unable to do exchanges for different items. If you would like to receive an item other than the one you are returning, please request a refund and place a new order for the item you desire.
The following are exceptions to the aforementioned policies. International Returns We can accept Buy.com returns from areas outside the United States, but are unable to offer a label to do so. You may use any carrier you like to return the item to us; however, please get tracking information so we are able to verify that the item has been delivered to our returns warehouse. Additionally, please write the returns warehouse address on the outside of the shipping box, along with the RMA number. Please do not write the RMA number on the manufacturer’s box as this may affect your return. Gift Cards and Prepaid Game Cards All gift cards and prepaid game cards are ineligible for return. Please contact the manufacturer or card issuer for all technical assistance with these products. Opened Software, Media, Games, Books Opened software, media, games, and books may only be returned for an exchange for the exact same product. Downloadable Software, Media, Games, Books All downloadable software, media, games, and books are ineligible for return. Please contact the manufacturer for all technical or warranty assistance with these products. Perishables, Undergarments, Groceries, Health and Beauty Items For health and safety reasons, Buy.com is unable to accept the return of grocery, personal, consumable, and perishable items. This includes but is not limited to opened or unopened undergarments, foodstuffs, ingestible liquids, soaps, shampoos, deodorants, household cleaners, medications, and some single use medical supplies like bandages. Oversized Items Most oversized items, such as televisions 32 inches and larger, washers, dryers, and refrigerators, require special freight delivery service. Please carefully inspect the item before you sign to accept the package. If the item is damaged and the driver has not left your location, please have the driver note on the delivery paperwork that the item has been received in damaged condition, and that you are refusing the shipment. The driver will then take the damaged item and return it to Buy.com. Once the package has been refused and taken back by the carrier, please contact Buy.com immediately and inform us at: https://ssl.buy.com/ac/contact/contactlogin.aspx Based on stock availability and your preference, we will issue you a replacement or a refund once we have confirmed the refusal. If the damage has been discovered after the driver has already left your location, please contact the carrier that delivered your item immediately to alert them of the situation. Then, please contact Buy.com Customer Support to report the situation. Please have the following details ready:
Please DO NOT ship the item back to Buy.com without first being instructed to do so. Additionally, please DO NOT discard the product itself, or any of the shipping box or packing materials. These items are needed by the carrier to investigate what happened. Without these items, we may have to deny your damaged item claim because of the shipping carriers’ claims guidelines. If your oversized item is defective, please contact Buy.com Customer Support to report the situation, and we will be glad to work with you on getting a refund or replacement.
Please make sure your return matches all the above listed criteria. By requesting an RMA and shipping a return, you agree to accept our shipment of the return back if it is ineligible for return per the Buy.com Returns Policy. You also agree to pay all shipping costs to and from our returns warehouse should your return not qualify. If your returned product does not match all applicable criteria listed above, your RMA will be nullified, any refund or replacement denied, and your returned product will be rejected by our returns warehouse and returned back to you at your cost. The title for the product being returned and the risk of loss shall be with the customer at all times during the shipment of a product to the returns center. Additionally, any shipments from the returns center back to the customer for being ineligible for return per the Buy.com Returns Policy, are the responsibility of the customer. The title to the product being returned will transfer from the customer to the original wholesale distributor or third party liquidator only upon receipt of the product by said distributors or buyers.
If you still have questions about this process, we will be glad to help. Please contact us at: |
