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Author:  Fred Beisse
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A Guide to Computer User Support for Help Desk & Support Specialists Beisse, Fred 1 of 1
$157.95
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FORMAT: Paperback
CONDITION:  Brand New
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Product Details:

Format: Paperback
ISBN-10: 113318782X
ISBN-13: 9781133187820
Sku: 224459772
Publish Date: 3/1/2012
Dimensions:  (in Inches) 9H x 7.25L x 1.25T
Pages:  670
Edition Number:  5
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From the Publisher:
Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.
Product Attributes
Product attributeBook Format:   Paperback
Product attributeEdition:   0005
Product attributeNumber of Pages:   0670
Product attributePublisher:   Course Technology
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