|Author: Fred Beisse|
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CONDITION: Brand New
Learn more about A Guide to Computer User Support for Help Desk & Support Specialists:
From the Publisher:
Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.
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About the Seller
Synergy Data, Inc., is a rapid growing Company established in 2006 based out of Orange County, California. We are a distributor/reseller of thousands of different manufacturing brands with access to over 3 million different electronic parts and accessories. Our specialties are: hard to find new, refurbished and used information technology parts and equipment. With focus on excellent customer service, we've earned a loyal customer base, including but not limited to Government Agencies, Educational Facilities and Fortune 1000 companies.
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All merchandise can be returned within 30 days of receiving the product for any reason. No return will be accepted after 30 days unless defective. If received item is materially different, return must be requested within 15 days. All defective merchandise can be returned for refund within 30 days...read more
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