Parts & Labor / Technical Support / Web Knowledge Base Access / Phone Support / Email Support / New Releases Update / Repair / Configuration / Installation
8 Hours/Day x 5 Days/Week Phone Support / 24 Hours/Day x 7 Days/Week Hardware Phone Support
Gold Onsite Response 24x7x4: For mission critical environments, 4-hour onsite response 24x7x365, including non-standard business hours and weekends/holidays Unlimited tech support calls are included for the contract term 24x7 including weekends/holidays Software support (phone support only) includes basic troubleshooting, diagnostics, configuration, and installation 4-hours parts replacement performed by an Adaptec trained technician anytime 24x7 including weekends/holidays
Parts & Labor - Electronic and Physical Service
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