Adaptec Trusted Gold - 3 Year - 2194200

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Product Overview

Adaptec Trusted Services maximize the value of your Adaptec investment with answers to questions, services that maintain product performance, and updates and upgrades that extend product life.

Specifications

Manufacturer Adaptec Inc
Mfg Part# 2194200
SKU 10412327
Features
Product Type Service
Manufacturer Part Number 2194200
Service Name Trusted Gold
Manufacturer Microsemi Corporation
Brand Name Microsemi
Provided Support Technical Support / Web Knowledge Base Access / Phone Support / Email Support / New Releases Update / Configuration
Service Description 24x7x4
Service Duration 3 Year
Service Location On-site
Service Main Type Maintenance
Service Sub Type Electronic and Physical
Service Response Time 4 Hour
Tech Specs
Product Type Service
Manufacturer Part Number 2194200
Manufacturer Website Address www.adaptec.com
Service Name Trusted - Gold
Manufacturer Adaptec, Inc
Brand Name Adaptec
Product Support Adaptec External Storage Systems: 18000 4TB, 18000 6TB
Provided Support Parts & Labor / Technical Support / Web Knowledge Base Access / Phone Support / Email Support / New Releases Update / Repair / Configuration / Installation
Response Time 4 Hour
Service Availability 8 Hours/Day x 5 Days/Week Phone Support / 24 Hours/Day x 7 Days/Week Hardware Phone Support
Service Description 24x7x4
Service Details Gold Onsite Response 24x7x4: For mission critical environments, 4-hour onsite response 24x7x365, including non-standard business hours and weekends/holidays Unlimited tech support calls are included for the contract term 24x7 including weekends/holidays Software support (phone support only) includes basic troubleshooting, diagnostics, configuration, and installation 4-hours parts replacement performed by an Adaptec trained technician anytime 24x7 including weekends/holidays
Service Duration 3 Year
Service Type Parts & Labor - Electronic and Physical Service
Service Location On-site
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