Technical Support / Email Support / Web Knowledge Base Access / Software Phone Support / New Releases Update / Parts & Labor / Repair
( Next Business Day )
8 Hours/Day x 5 Days/Week Phone Support / 24 Hours/Day x 7 Days/Week Hardware Phone Support
Silver Onsite Response 8x5xNBD: For non-mission-critical environments, Next Business Day (NBD) Onsite Response during Adaptec business hours, excluding weekends/holidays Unlimited Tech Support calls are included for the contract term 24x7 including weekends/holidays Software support (phone support only) includes basic troubleshooting, diagnostics, configuration, and installation NBD parts replacement performed by an Adaptec trained technician if call is received during Adaptec business hours, excluding weekends/holidays
Parts & Labour - Electronic and Physical Service
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