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We know how important it is to have 100% uptime in corporate environments. We have worked hard to build industrial strength reliable "carrier grade" equipment. Our systems have a 99.99% uptime. We are also realistic and understand that sometimes things still go wrong and equipment does fail. We therefore offer the Barracuda Instant Replacement Service.
Configuration / Replacement / Email Support / Phone Support
1 Day - ( Business Day )
24 Hours/Day x 7 Days/Week
24x7x1 Business Day
Enhanced Support which provides phone and email support 24x7 Data migration service for Barracuda Spam Firewalls. Barracuda will assist movement of data and configuration from the old product to the new product if the old data is accessible Hard Disk replacement on Barracuda models that have swappable raid drives. Barracuda will ship via standard shipping a hard disk replacement. Customer must return the failed hard disk to Barracuda With the Instant Replacement Service, we provide next day shipping of replacement hardware. If your Barracuda product fails, we will ship you a replacement unit within 1 business day so that you can get back up and running