Barracuda Premium Support - 3 Year - BMA850A-P3

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Product Overview

The Barracuda Premium Support is designed for enterprise customers. Premium Support offers the highest level of 24x7 technical support for mission critical environments. Barracuda Networks is committed to meeting the demands of these environments by providing a dedicated and highly-trained technical support team.

Specifications

Manufacturer Barracuda Networks
Mfg Part# BMA850A-P3
SKU 209740535
Features
Product Type Service
Manufacturer Part Number BMA850A-P3
Service Name Premium Support
Manufacturer Barracuda Networks, Inc
Provided Support Technical Support / Remote Monitoring / New Releases Update / Configuration / Email Support
Brand Name Barracuda
Service Description 24x7
Service Duration 3 Year
Service Main Type Technical
Service Sub Type Electronic
Tech Specs
Product Type Service
Manufacturer Part Number BMA850A-P3
Manufacturer Website Address www.barracudanetworks.com
Service Name Premium Support
Manufacturer Barracuda Networks, Inc
Brand Name Barracuda
Additional Information Note: Barracuda Instant Replacement and Barracuda Energize Updates are required.
Product Support Barracuda Message Archiver 850
Provided Support Configuration / Email Support / Technical Support / Remote Monitoring / New Releases Update
Service Availability 24 Hours/Day x 7 Days/Week
Service Description 24x7
Service Details Technical Support: Barracuda Networks provides Premium Support 24 hours a day, 7 days a week. Premium Support customers request their dedicated technical engineers for prompt assistance or send a request to the dedicated email address for lower priority issues. Service Level Agreements (SLAs): SLAs provide a simple outline describing how lower priority and mission critical issues are handled. Priority Escalation: Premium Support customers receive priority escalation to resolve mission critical issues, adhering to the current Escalation Policy. Proactive Monitoring: Dedicated Premium Support team members constantly monitor the health of customers' Barracuda Networks products. When Energize Updates are downloaded, Barracuda units report any problems, including such as fan failure, hard drive failure, unstable network connectivity, email server down, DNS latency, inability to download updates or email overload. The customer is immediately contacted to troubleshoot the situation before a mission critical issue arises. Advanced Product Notifications/Beta Programs: Email notifications notify Premium Support customers of the latest firmware updates and upgrades, including upcoming releases and grant priority access to beta programs. Weekly Issue Updates: A weekly update, or daily, is provided to track the status of enhancements and support requests. Configuration Review: A personalized configuration review is conducted via phone twice a year, upon request, to determine if the Barracuda units are configured optimally. Suggestions will be provided with further analysis to ensure the Barracuda units continue to operate at peak performance. Fast-Track Enhancement Option: Exclusive access to speed the development of requested enhancements; custom quotes provided. On-Site Installation and Implementation: Available upon request, a sales engineer can assist in on-site installation and implementation for complex network environments at an additional charge.
Service Duration 3 Year
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