Benchlearning: Good Examples as a Lever for Development (Hardcover)

Author: Karlof, Bengt

Customer Reviews   Write a Review

Be the first to review this item and earn 25 Rakuten Super Points™

Product Overview

Further to the success of "Benchmarking - A Signpost to Excellence in Quality & Productivity," this latest book creates a new concept, 'Benchlearning'. Building from an established level of understanding, this innovative new approach combines the practical technique of benchmarking with the more topical ideas of knowledge management and organisational learning. By so doing, the authors show that it is possible to move on from pure comparison to benefit from the knowledge and experience of others and create a real learning organisation.

Examples from a range of organisations including Ericsson, show how to monitor efficiency, provide inspiration for a development drive, and illustrate how to influence people's attitudes. Learning from other people's experience, in combination with the principles of organisational learning, is critical for successful organisational development.

Benchlearning principles can be applied to almost any group or company to promote a win-win-win situation: employees performance improves as they learn to develop, customers gain more value and choice, and owners benefit from a more competitive organisation.

This book answers the question 'how do you know that your operation is efficient?' It is the next step in benchmarking.

Specifications

Publisher John Wiley & Sons
Mfg Part# 9780470842003
SKU 223042612
Format Hardcover
ISBN10 0470842008
Release Date 7/11/2011

More Buying Options

Seller Infomation Price & Shipping  
VIBGYOR BOOKS $75.37 + $3.99 shipping
Condition: Brand New
In Stock
The Book is Available in Brand New Condition. Fast and Secure shipping. Great customer support service. Shop with confidence!
Usually ships in 1 to 2 business days
Add to Cart
Buy.com
$87.93 + free shipping
Condition: Brand New
In Stock, 45 Day Returns

Usually Ships within 1 business day
Add to Cart
loading
$87.93 + free shipping
Earn 88 ($0.88) Rakuten Super Points™
What are Rakuten Super Points™?
Get rewarded when you shop! Earn 1 point per dollar spent. That's like getting cash back on every purchase. Easy to see matured points in checkout. Use points just like cash.
Learn More
Format: Hardcover
Condition: Brand New
In Stock. Usually Ships within 1 business day
Please select an option to buy
Add to Cart

Sold By:  Buy.com
ADVERTISEMENT
Promotions & Offers (1)
  •  custom promo
    5% Back Sitewide with Promo Code REWARDME at Checkout - Ends 8/31/15 *See page for details
ADVERTISEMENT
ADVERTISEMENT