Brother's Major Oversight Markedly Limits the Use
I purchased this printer to replace a DYMO label printer, as DYMO has limited support for Windows Vista and no support for Vista x64. Brother, to its credit, has great support for Vista x64. I had troubles using the printer to creat shipping labels after installing the driver, finding that when printing from either Word or WordPerfect I received 2x2 inch squares rather than the 2.3x4 inch rectangles I specified, which resulted in my labels being cut in half. I called Brother's tech support line and, after being on hold for literally two seconds I reached a friendly and helpful support representative. Unfortunately, the good experience then ended, as I was told that Brother only supported the use of this printer with Brother's proprietary label printing software. Since I wanted to use the printer to print documents directly from Word and WordPerfect, I was told that I was out of luck as that was an unsupported use (except to the extent I used the Word plugin that comes with Brother's software). A printer that can be used with only one software product is of very limited use and Brother's failure to prominently disclose this fact is inexcusable.
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