Buffalo is THE worst.
Do NOT buy Buffalo products! This is single handedly the worst company I've ever dealt with. In June 2007, we purchased the 2TB Drivestation Quattro. A month and a half after use, one of the four drives dies. The drive will continue to operate, as any RAID5 drive should, but only if you do not turn the drive off. Once you power the drive down, upon startup it recognizes a drive has failed and turns off! I've never seen a RAID drive do that, it's supposed to continue to operate regardless to give you a chance to get at data while working on swapping out the defective drive. I tried Emailing technical support, and never received a response. I placed three calls to technical support, remaining on hold for a total of 1 hour 25 minutes before I finally got someone on the line. I explained the problem, told them what I needed (a new 500GB IDE drive), they went to check with a supervisor, and then informed me that they no longer use IDE drives in their products, they've switched over entirely to SATA drives. Not a problem, they will send an entirely new Drivestation. I receive the new Drivestation, it uses IDE drives! Their tech support people are the most difficult to reach, and the least knowledgeable I've encountered in my 25 years in the computing industry. To make matters easier on my end, I simply swapped out a drive and kept the original Drivestation and returned the replacement - they paid the shipping. Three months later, the same drive fails again! Since I now have direct Email addresses from the last claim, service is a little quicker. After a few messages, I think we are set and a replacement is on the way. Three weeks later... no replacement, so I follow up with another Email. I'm told they're waiting for a fax. Fax of what? I ask. Apparently it doesn't matter that I have a previous claim on record for the same unit, I have to re-fax the original purchase receipt, serial number, address, etc. to them AGAIN. The new unit finally arrives. I copy the data over from the old one then wipe all the individual drives on the old system to prepare them for return. I request the shipper information to finalize this transaction and I'm told *I* am supposed to pay the shipping charges! I respond that I didn't pay the first time, I am not paying this time, this is their problem and if they want the drive back they're going to pay for shipping. They have not responded. This seems to be their standard response. They have a credit card on file, they'll just bill that for the whole drive. If they want to play that game, I'll get legal involved and bill them for the time I've invested to get their product working. I've not lost any data, fortunately, but the aggravation and downtime hardly makes up for that. You've been warned. Read More
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