Buffalo DriveStation Quattro Hard Drive Array - 4 x HDD Installed - 2 TB Installed HDD Capacity - HDQS20TSU2R5

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AVERAGE RATING
3 out of 5
5
1
4
0
3
0
2
0
1
1
Total Reviews
2
3
Overall Satisfaction
3
Value
3
Ease of Use
3
Performance

Do NOT buy Buffalo products! This is single handedly the worst company I've ever dealt with. In June 2007, we purchased the 2TB Drivestation Quattro. A month and a half after use, one of the four drives dies. The drive will continue to operate, as any RAID5 drive should, but only if you do not turn the drive off. Once you power the drive down, upon startup it recognizes a drive has failed and turns off! I've never seen a RAID drive do that, it's supposed to continue to operate regardless to give you a chance to get at data while working on swapping out the defective drive. I tried Emailing technical support, and never received a response. I placed three calls to technical support, remaining on hold for a total of 1 hour 25 minutes before I finally got someone on the line. I explained the problem, told them what I needed (a new 500GB IDE drive), they went to check with a supervisor, and then informed me that they no longer use IDE drives in their products, they've switched over entirely to SATA drives. Not a problem, they will send an entirely new Drivestation. I receive the new Drivestation, it uses IDE drives! Their tech support people are the most difficult to reach, and the least knowledgeable I've encountered in my 25 years in the computing industry. To make matters easier on my end, I simply swapped out a drive and kept the original Drivestation and returned the replacement - they paid the shipping. Three months later, the same drive fails again! Since I now have direct Email addresses from the last claim, service is a little quicker. After a few messages, I think we are set and a replacement is on the way. Three weeks later... no replacement, so I follow up with another Email. I'm told they're waiting for a fax. Fax of what? I ask. Apparently it doesn't matter that I have a previous claim on record for the same unit, I have to re-fax the original purchase receipt, serial number, address, etc. to them AGAIN. The new unit finally arrives. I copy the data over from the old one then wipe all the individual drives on the old system to prepare them for return. I request the shipper information to finalize this transaction and I'm told *I* am supposed to pay the shipping charges! I respond that I didn't pay the first time, I am not paying this time, this is their problem and if they want the drive back they're going to pay for shipping. They have not responded. This seems to be their standard response. They have a credit card on file, they'll just bill that for the whole drive. If they want to play that game, I'll get legal involved and bill them for the time I've invested to get their product working. I've not lost any data, fortunately, but the aggravation and downtime hardly makes up for that. You've been warned.

-J. Brown quote

Buffalo is THE worst.

by J. Brown on 1/31/2008

Do NOT buy Buffalo products! This is single handedly the worst company I've ever dealt with. In June 2007, we purchased the 2TB Drivestation Quattro. A month and a half after use, one of the four drives dies. The drive will continue to operate, as any RAID5 drive should, but only if you do not turn the drive off. Once you power the drive down, upon startup it recognizes a drive has failed and turns off! I've never seen a RAID drive do that, it's supposed to continue to operate regardless to give you a chance to get at data while working on swapping out the defective drive. I tried Emailing technical support, and never received a response. I placed three calls to technical support, remaining on hold for a total of 1 hour 25 minutes before I finally got someone on the line. I explained the problem, told them what I needed (a new 500GB IDE drive), they went to check with a supervisor, and then informed me that they no longer use IDE drives in their products, they've switched over entirely to SATA drives. Not a problem, they will send an entirely new Drivestation. I receive the new Drivestation, it uses IDE drives! Their tech support people are the most difficult to reach, and the least knowledgeable I've encountered in my 25 years in the computing industry. To make matters easier on my end, I simply swapped out a drive and kept the original Drivestation and returned the replacement - they paid the shipping. Three months later, the same drive fails again! Since I now have direct Email addresses from the last claim, service is a little quicker. After a few messages, I think we are set and a replacement is on the way. Three weeks later... no replacement, so I follow up with another Email. I'm told they're waiting for a fax. Fax of what? I ask. Apparently it doesn't matter that I have a previous claim on record for the same unit, I have to re-fax the original purchase receipt, serial number, address, etc. to them AGAIN. The new unit finally arrives. I copy the data over from the old one then wipe all the individual drives on the old system to prepare them for return. I request the shipper information to finalize this transaction and I'm told *I* am supposed to pay the shipping charges! I respond that I didn't pay the first time, I am not paying this time, this is their problem and if they want the drive back they're going to pay for shipping. They have not responded. This seems to be their standard response. They have a credit card on file, they'll just bill that for the whole drive. If they want to play that game, I'll get legal involved and bill them for the time I've invested to get their product working. I've not lost any data, fortunately, but the aggravation and downtime hardly makes up for that. You've been warned. Read More

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so far so good

on 2/26/2008

So far so good. Easy to install. Esata sufficently fast. Only draw back is you have to configure the raid system with the USB connection, then switch over to esata. Read More

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Product Overview

The DriveStation Quattro TurboUSB uses four separate hard drives for greater reliability and security. In RAID 1 mode, redundancy protects your data from drive failure, while RAID 5 offers a good balance between storage capacity and security. Those who need a maximum of storage can choose RAID 0. The DriveStation Quattro TurboUSB also includes simple Plug-n-Play connectivity using USB 2.0 and eSATA Connections. With the latest eSATA hard drive technology this DriveStation supports high transfer rates - up to 100 MB/s! DriveStation Quattro TurboUSB lets you store, backup, or easily transport large files that you never thought you could store on an external storage device. It supports RAID technology, ensuring that your data stays safe.

Specifications

Manufacturer Buffalo Technology
Mfg Part# HDQS20TSU2R5
SKU 206709227
UPC 747464114484
UPC 14 00747464114484
Features
Four High Speed (7200 RPM) SATA Hard Drives
Extremely High Data Transfer Rates through eSATA
Windows® and Mac OS X® RAID Utility for RAID Maintenance Modes
Hardware RAID Controller for Increased Performance
RAID 0, 1, 5, and JBOD
Automatic RAID Rebuilding
Auto Setup eliminates the need for drivers
USB 2.0 and eSATA Connectors
Auto Power turns the DriveStation On and Off with your Computer
Pre-formatted for immediate use
Minimal Power Consumption and Very Silent Operation
SecureLockWare™ software for Windows® PCs encrypts your data and prevents unauthorized access
Memeo™ AutoBackup Software for Windows PCs included
Tech Specs
Internal Hard Drives
Number of Drives: 4
Hard Drive Sizes: 500 GB
Total Capacity: 2.0 TB
Rotational Speed: 7200 RPM
Supported RAID Levels: 0, 1, 5, JBOD (Spanning)
Interface
Standard Compliance: USB 2.0/ eSATA
Connectors: 1 USB Series A / 1 eSATA
Data Transfer Rates: Max. 1.5 Gbps (eSATA Mode), Max. 480 Mbps (USB 2.0 Mode), Max. 12 Mbps (USB 1.1 Mode)
Others
Power Consumption: Max. 86W, Ave. 40W
Power Supply: internal, AC100 50/60 Hz
Operating Environment (Fahrenheit): 41-95°, 20% non-condensing
Dimensions (WxHxD in.): 6.5 x 8 x 9.5
Weight (lbs): 13.2 lbs
Client OS Support: Windows® Vista™, Windows®XP, Windows®2000, Mac OS® X or later
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Recent Product Reviews


so far so good on Feb 26, 2008


Buffalo is THE worst. by J. Brown on Jan 31, 2008

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