Router works, but VPN DOES NOT.
After working with Linksys router/firewalls for a long time, and configuring many of them for private and small and mid size businesses, I write this review with some experience with both the products and with Linksys' customer support. (I am also a programmer with a strong background in networking, including VPNs, for what it is worth.) Linksys has entirely failed its customers with this product. In numerous conversations with first and second tier support staff, I was informed that the product has many known problem issues, which numerous firmware upgrades attempt to solve. Each firmware upgrade, in fact, causes this box to function less consistently than the last. Among the known issues are the failure to establish VPN tunnels, even between Linksys VPN products, and regular freezing and crashing of the router during configuration and administration. Even a 2 1/2 hour long tech call with Linksys failed to end in a successful connection, and the middle level technician I was working with refused to continue to assist me when the battery in my cordless phone finally began to die. <p>As for Linksys' customer service, it is entirely handled overseas, by a group of employees and management who clearly indicate to their unsatisfied customers that they do not feel any responsibility for the products they sell. One employee went so far as to say, "There are many negative comments about Linksys products listed all over the Internet, recommending other manufacturers, like 3Com. If you post a negative review of Linksys' products it won't do anything to hurt Linksys. And if you think that any technology company openly admits when its products have problems,you'd be wrong. We all do that." (If you don't believe me, I even have the rep's full name.) <p>I may be old-fashioned, but I believe that when a company sells a product that fails to do as implied, and then refuses to handle the problems it causes should be held responsible for its actions. If you are thinking about purchasing this product, I recommend that you seek an alternate manufacturer. Maybe, then Linksys will come to respect its customers and put some effort into its products. Even if competing manufacturers are a bit more expensive, you'll at least be buying something that works.
Was this review helpful to you?YESNO