Cisco SMARTnet - 1 Year - CON-OSE-PKG18

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Product Overview

Cisco Technical Support Services such as Cisco SMARTnet Onsite support help enable improved productivity and can increase operational efficiency by complementing your in-house resources with world-class networking expertise. It can maximize availability and minimize risks for systems running mission-critical applications.

Specifications

Manufacturer Cisco
Mfg Part# CON-OSE-PKG18
SKU 10401999
UPC
UPC 14
Features
Product Type Service
Manufacturer Part Number CON-OSE-PKG18
Service Name SMARTnet
Manufacturer Cisco Systems, Inc
Brand Name Cisco
Provided Support New Releases Update / Web Knowledge Base Access / Phone Support / Email Support
Service Description 8x5x4
Service Duration 1 Year
Service Location On-site
Service Main Type Maintenance
Service Sub Type Physical
Service Response Time 4 Hour
Tech Specs
Product Type Service
Manufacturer Part Number CON-OSE-PKG18
Manufacturer Website Address www.cisco.com
Service Name SMARTnet
Manufacturer Cisco Systems, Inc
Brand Name Cisco
Provided Support Parts & Labor / New Releases Update / Web Knowledge Base Access / Phone Support / Email Support
Response Time 4 Hour
Service Availability 8 Hours/Day x 5 Days/Week
Service Description 8x5x4
Service Details Software support includes maintenance, minor and major updates for your licensed feature set Web knowledge base access includes a substantial database of product information and a robust set of technical and analytical tools that help facilitate knowledge transfer to your internal staff The Cisco TAC has a sophisticated call routing system that quickly routes you to the correct technology personnel for expert assistance and faster resolution Advance replacement parts, with a field engineer, are delivered within 4 hours of determining that part replacement is required during the standard work week Note: Domestic resellers purchasing for International locations will be subject to an additional fee
Service Duration 1 Year
Service Type Parts & Labor - Physical Service
Service Location On-site
Standard Warranty Not Applicable
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