Enigneering department was being stoopid
This was a replacement for one purchased 6 years ago. The bottom elements had failed in the old one. The only difference is this one is somewhat larger in capacity. That being said it appears that the wattage was not beefed up. Consequently, it takes a very long time to make toast, about the same time as the old one with two bad elements. So as a convection oven it gets a 5 star rating. As a toaster it is disappointing and gets a 1 star.
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