Customer Service for Professionals in Health Care

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Product Overview

This short book helps healthcare employees to develop a strong customer orientation toward patients, physicians, coworkers and other customers. It identifies key behaviors that reflect a customer orientation in typical healthcare interactions and also provides self-assessment and practice exercises to help employees become more conscious of their customers' needs and more adept in meeting these needs every day.

Specifications

Publisher Authors Choice Press
Mfg Part# 9780595283651
SKU 33873840
Format Paperback
ISBN10 0595283659
Release Date 4/10/2007
Physical
Dimensions (in Inches) 10.75H x 8.25L x 0.25T
Product Attributes
Book Format Paperback
Number of Pages 0068
Publisher Authors Choice Press
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