| Author: Wendy (EDT) Leebov Ed D. Wendy Leebov |
Product Details:
Format: Paperback
Publisher: Authors Choice Press
ISBN-10: 0595283659
ISBN-13: 9780595283651
Sku: 33873840
Publish Date: 4/10/2007
Dimensions:
(in Inches) 10.75H x 8.25L x 0.25T
Pages:
68
Age Range:
NA
See more in Practice Management & Reimbursement
| This short book helps healthcare employees to develop a strong customer orientation toward patients, physicians, coworkers and other customers. It identifies key behaviors that reflect a customer orientation in typical healthcare interactions and also provides self-assessment and practice exercises to help employees become more conscious of their customers' needs and more adept in meeting these needs every day. |
Book Format:
