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Customer Service - Thinking Big Picture (Paperback)

Author: Galloway, Dan

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Product Overview

Black & white photography with a color cover. Dan Galloway examines the little things that make a difference in building and maintaining relationships with customers. Topics include body language, cell phones, e-mail, empathy, listening, tone of voice, and words/phrases. In this easy-read book, Dan makes his points through big picture references to Chicago, cookies, dominoes, hummingbirds, pelicans, shoes, turtles, and wet leaves. Additionally, there are eye-opening survey results that reveal what customers expect from businesses. *Author: Galloway, Dan *Binding Type: Paperback *Number of Pages: 82 *Publication Date: 2009/12/20 *Language: English *Dimensions: 5.98 x 9.01 x 0.19 inches

Specifications

Publisher Dan Galloway
Mfg Part# 9780578026008
SKU 214338045
Format Paperback
ISBN10 0578026007
Release Date 2/9/2010
Product Attributes
Book Format Paperback
Number of Pages 0082
Publisher Dan Galloway
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