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Excellence Every Day : Make the Daily Choice - Inspire Your Employees and Amaze Your Customers (Hardcover)

Author: Arussy, Lior

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Product Overview

If mediocre performance or results are acceptable at any level within your organization, this may be the most important book you will read this year. Lior Arussy explores and offers a solution to the root problem that keeps firms from delighting customers and inspiring superior performance and job satisfaction among employees. The Excellence Myth is a subtle yet pervasive mindset that undermines individual performance, erodes customer loyalty, and erases any competitive advantage a firm may enjoy or hope to gain. Arussys inspired (and inspiring) remedy is The Daily Choice, a strategy that empowers employees to reach new heights of excellencecreating delightful customer experiences and achieving superior results from the bottom up.

Specifications

Publisher Independent Pub Group
Mfg Part# 9780910965798
SKU 206221034
Format Hardcover
ISBN10 091096579X
Release Date 4/29/2008
Product Attributes
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