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Written for managers in industry, services, health care, and government, this book details how to achieve bottom line results using quality improvement techniques. The book also features the steps in the improvement process, provides numerous real world examples to illustrate applications, techniques, tools and concepts, and much more. *Author: Murphy, Paul/ Davenport, Kimberly S./ Brelin *Binding Type: Paperback *Number of Pages: 193 *Publication Date: 1995/10/19 *Language: English *Dimensions: 9.04 x 6.04 x 0.76 inches
Written for managers in industry, services, health care, and government, this title walks readers through quality initiatives covering everything from establishing a vision to formulating specific process improvement projects. Drawing on specific diagnostic tools, managers will discover how to identify those processes having the greatest impact on their business success so they can focus on high payoff areas.
Achieve bottom-line results with this authoritative guide to quality improvement techniquesFOCUSED QUALITYManaging for ResultsEven the best total quality efforts can go down the drain if they are misdirected, unsupported, or poorly implemented. Now, with the help of this eye-opening guide, you will learn how to avoid common errors made by organizations attempting quality improvement techniques. Using the authors' Focused Quality Management (FQM) approach, you will see the higher quality, lower cost, and increased customer satisfaction that you expect. Key features of Focused Quality: Managing for Results include: Detailed explanation of the steps in the FQM improvement process: Prepare, Plan, Deploy, Transition Guidance for focusing quality initiatives-from the vision to specific process improvement projects Techniques for identifying those processes that have the greatest impact on business success Methods for managing and tracking process improvement teams as they carry out improvement initiatives Diagnostic tools for troubleshooting quality initiative problems A wealth of real-world examples to illustrate applications, techniques, tools, and conceptsAn indispensable resource for sustaining quality initiatives or for getting them back on track, Focused Quality: Managing for Results is must reading for all managers in industry, services, health care, and government.