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Foundations of IT Service Management Based on ITIL V3 (Paperback)

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Product Details:

Format: Paperback
ISBN-10: 9087530579
ISBN-13: 9789087530570
Sku: 205827304
Publish Date: 5/16/2008
Dimensions:  (in Inches) 9.25H x 6.75L x 1T
Pages:  350
Age Range:  NA
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Updated to reflect ITIL V3, this classic guide on the topic of ITIL focuses on the Lifecycle approach and covers such key topics pertaining to the ITIL V3 upgrade as service strategy, service design, service operation, service transition, and continual service improvement.
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