The day I got the software I installed it, registered it and downloaded the Wisconsin state program. I opened the software and completed both my federal and Wisconsin returns. When I thought I was ready to e-file both I clicked the button and got a message that I could not file an Ohio return until I downloaded the program for that state. I asked myself why a Wisconsin resident would need to file an Ohio tax return. I checked the Help and found it is sometimes necessary to again load one's state program and it gave instructions. Did that and still could not e-file. Went to H & R Block's online customer service and logged on to chat with a representative. I explained my problem and answered several questions. She asked me why I wanted to file an Ohio return if I was a Wisconsin resident. I told her I did not want to file an Ohio return but the software indicated I needed to download the Ohio program. She said I would need to contact Rakuten.com. That made no sense to me. I asked her why she thought the retailer was in a better position to solve my software problem than the company that wrote the software. She just said she was unable to verify that I owned the software and therefor I would have to call Rakuten.com. DO NOT BUY H & R BLOCK TAX SOFTWARE. I did figure out what to do on my own. I bought TurboTax and filed with no problem!
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