Faulty HP#22 Inkjet Cartridge Twin Pack
On April 12, 2012, I promptly received my order shipped from adorama.com (through buy.com) and was very pleased with the turn around time. As a habit, I always make sure that I have a spare twin pack of both color and black cartridges for my printer to avoid the possiblity of running out of ink. Two of my high school granddaughters often use my printer/copier/scanner for their assignments. For the most part, they aren't given much notice before having to compose and print papers which often include graphs, pictures and power point presentations. On Wednesday, 10/24/12, I replaced a spent HP 22 cartridge with a "new" one from my April order. Although the expiration date on the carton says "October 2013" this cartridge isn't working on the color side. The black print (from an HP 56 cartridge) is fine. I haven't removed the defective cartridge and tried the 2nd one in this twin pack as I wanted to send my concerns to you first. What can be done to rectify this situation and in what timeframe? Thank you.
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