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HP Care Pack - UA045A

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Product Overview

This value-priced HP Care Pack offering provides high-quality door-to-door hardware service. It includes telephone support; pick-up of your failed HP branded hardware unit.

Specifications

Manufacturer Hewlett Packard
Mfg Part# UA045A
SKU 203469476
UPC 829160295688
UPC 14 00829160295688
Features
Product Type Service
Manufacturer Part Number UA045A
Service Name Care Pack
Manufacturer Hewlett-Packard
Brand Name HP
Provided Support Configuration / Pick-up & Return / Troubleshooting
Service Description 9x5
Service Duration 2 Year
Service Location On-site
Service Main Type Maintenance
Service Sub Type Electronic and Physical
Service Response Time 7 Day
Tech Specs
Product Type Service
Manufacturer Part Number UA045A
Manufacturer Website Address www.hp.com
Service Name Care Pack
Manufacturer Hewlett-Packard
Brand Name HP
Product Support HP Pavilion/Presario Notebooks
Provided Support Installation / Configuration / Repair / Replacement / Pick-up & Return / Troubleshooting
Response Time 3 Day to 7 Day
Service Availability 9 Hours/Day x 5 Days/Week
Service Description 9x5
Service Details Remote problem diagnosis and support:HP Services professionals work with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution. Repair center services:For issues that cannot be resolved remotely, an HP-authorized representative at an HP-designated repair center provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary. Your coverage includes all required parts and materials. Pick-up by HP:An HP-authorized courier picks up your failed equipment at your site and delivers it to the HP-designated repair facility. Return shipment: An HP-authorized courier returns the repaired or replaced equipment to your location. Return shipment is by first-class ground transportation and usually takes between 3 and 7 days. You may request accelerated delivery for the actual additional cost of the shipment. Standard business hours coverage:Service is available 8:00 am - 5:00 pm Monday through Friday, excluding holidays. Accidental Damage Protection:Examples of accidental damage against which you are protected include: liquid spills, drops, falls, collisions, electrical surges, damaged or broken LCD, or any accidental breakage. Your unit may have to be repaired or replaced at an HP- designated location, as not all replacement parts may be available locally.
Service Duration 2 Year
Service Location On-site

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