Integrity Service Treat Your Customers Right-watch Your Business Grow (Hardcover)
|Author: Ron Willingham|
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|In a world of automated phone systems and terminally frustrated customers, Willingham's book empowers employees who want to provide the kind of superior service people want.|
From the Publisher:
Offers a "whole person" approach to customer service that demonstrates how good customer relations grow from employee beliefs about who they are and what it is possible to achieve, defining principles for individual success while sharing specific action plans that can be practiced on and off the job. By the author of Integrity Selling for the 21st Century.Offers a "whole person" approach to customer service that demonstrates how good customer relations grow from employee beliefs about who they are and what it is possible to achieve, defining principles for individual success while sharing specific action plans that can be practiced on and off the job. By the author of
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