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Iomega Rapid Response Services extend and enhance the original hardware warranty for your Iomega NAS server. This ensures the level of service and data availability you require to keep your business up and running. Protect your storage technology investment with fast, consistent and reliable technical and problem-solving expertise. Committed response times and certified technicians ensure quick problem resolution, minimal downtime and maximum productivity. Single-source accountability increases responsiveness, delivers results and lowers the total cost of ownership.Iomega Platinum Plus Rapid Response Services provide a 4 hour on-site response time, 24 hours a day, 7 days a week. This protects your network storage technology investment with fast, consistent and reliable technical and problem-solving expertise. The Platinum Plus Plan comes with an onsite hardware repair kit containing one spare hard drive, one backup power supply unit, and one backup case fan.