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If you have a printer problem call Lexmark's Technical Support Center or submit a support request via the web. Lexmark's highly trained technicians will first try to resolve the problem. If your problem cannot be resolved, Lexmark will air express an exchange printer to you the next business day. Upon receipt of the exchange printer, you just pack the defective printer in the carton which contained the exchange printer, place the United Parcel Service (UPS) prepaid shipping label that was inside the box on the outside of the box, and take the printer to a UPS drop-off point, like Mailboxes, etc. or your local UPS office, for shipment back to Lexmark. Please note: If you call UPS to come and pick up the printer from your site, they will charge a pick-up fee. This fee is not refunded by Lexmark. If you prefer, your printer may be repaired and returned, rather than exchanged. In either case, Lexmark pays for all shipping charges.