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Lexmark's highly trained technicians will first try to resolve the problem. If your problem cannot be resolved, we will dispatch a Lexmark trained technician to your location for printer repair. By purchasing a LexOnSite Repair extended warranty, a customer is eligible for on-site service during the term of the extension.
Lexmark On Site Warranty Service is provided at the Customer's business or home location during the contracted Principal Period of Maintenance (PPM). Next business day service will generally be provided within the contracted Onsite response time, if the call is dispatched by 5:00 p.m. customer local time, provided the service location is within a 50 mile radius of a Lexmark Authorized Service center (LASC). For each of the following conditions, add one (1) business day to the contracted Onsite response time: 1) Service locations beyond 50 miles from LASC. 2) Service in Hawaii and Alaska.
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