Seldom do I find a company willing to do what ever it takes to make their customers happy and this company did just that. I purchased an LG Blu-Ray player from this company and the remote control did not work. The person that works for this company went out of her way to ensure that I received a new (out of the box) Blu-Ray player. The replacement Blu-Ray player listed for more than the one with the defective remote control, but the company did an even exchange.
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