Decent product - lousy tech support
Right out of the box it connected. Then, I installed the software and 1/2 way through, it disconnected the keyboard & mouse. After 95 minutes and 3 separate calls to tech support they advised 2nd level support would contact me on day we decided on (after downloading and installing 2 other versions of the software). I received email advising they would contact me and then an email that said since I had not contacted them, they considered it "solved".
I wrote back and they responded by opening another trouble ticket and advising me what I needed to do. Why does the customer need to work so hard at making the product work the way it was supposedly intended? Stay away from this product!!!
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Best computer accessory purchase in years
by Kevin on 6/23/2008
Pros: sleek, good performance, great range
Cons: slightly expensive, on-keyboard display hard to read
Bottom Line: if you need bluetooth range, you won't find a better combo for the price
I've beeen looking for a keyboard and mouse combo to go with my HP laptop. I set up my plasma TV as an external display so I can watch videos, surf the net, email etc. from my couch. That pretty much meant I needed a Bluetooth set and I opted to go with the MX 5500, hoping it would be a good balance between price and performance. It is exactly that and more.
Setup was easy. If you can read and follow the instructions, you should have no trouble. The software suite is very intuitive and I like that it gives you a battery status if you mouse over the taskbar icon. I type and move the mouse from 15 feet away and there is no delay. I even tried playing Call of Duty 4 and found the performance to be more than adequate. I have noticed that the connection suffers a bit if you're trying to go through a wall, cabinet door, etc. but that is to be expected with Bluetooth. A couple of times bringing the computer out of sleep mode the keyboard or mouse didn't detect, but unplugging and replacing the USB dongle fixed that quickly.
As for design, the keyboard is sleek has plenty of function keys, some you'll use often and others not so much. The zoom keys are especially handy if you're using a TV monitor because sometimes you need to enlarge a webpage to be able to read it clearly. The keys feel fine, much like your standard desktop keyboard. The on-board display shows the time, temperature and other information, although it is very dim and difficult to see without plenty of light. The 4 AA batteries last a VERY long time.
The mouse is amazing! It feels great in your hand, is extremely precise and has plenty of functions for viewing and navigating, even a shortcut to your favorite search engine--just highlight and click the search button! The battery lasts nearly the supposed 15 days for me and recharge time is quick, just a couple hours. The only drawback is that you can't use the mouse while charging.
Overall: this keyboard/mouse combo is a fantastic purchase. It is expensive compared to a basic keyboard and mouse, but gives you outstanding wireless freedom without sacrificing comfort or performance. Add in a few unique fancy features and a standard 3-year warranty, and you have a superior product that will not disappoint.
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