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Organizational Assessment and Improvement in the Public Sector (Hardcover)

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Product Overview

In order to implement an integrated cycle of assessment, planning, and improvement, government agencies need a framework for organizational assessment that speaks to their unique needs. This book provides those who manage or work in government with both an understanding of and a methodology for assessment. The book introduces the assessment concept and its significance in public organizations. It then focuses on procedures and demonstrates how communication that results from an assessment process can create a widely accepted case for change. The text presents a model grounded in the Malcolm Baldrige National Quality criteria but adapted for the language and culture of government organizations.


Publisher Taylor & Francis
Mfg Part# 9781420084207
SKU 207974800
Format Hardcover
ISBN10 1420084208
Release Date 9/1/2009
Product Attributes
Book Format Hardcover
Number of Pages 0228
Publisher CRC Press
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