Good, Inexpensive Calibration (While It Worked)
Our Huey Pro worked great for over a year. Then, all of a sudden, calibrations started leaving the screen a vivid pink color. I searched Pantone's support site (search for color cast) and found that they are aware that some units have this problem and are replacing them. You just open a ticket, include your serial number, some system info and your address, and they will send you a new unit. The bad news is that they are out of stock right now and don't expect to have them in stock until the end of July 2008. So we'll have to wait. I know this because I called their support number and after pressing only one number to get to support, an actual person answered the phone (with no hold - I know - shocking, isn't it?) and told me the status in a very frank and honest manner.
So even though ours is currently broken, I still give the product 4 stars because it's much more affordable than any other color calibration system I've seen and (when it was working) it did the job (at least all I needed). And now that we're having a problem, they are going to replace the unit with no hassles regarding warranty periods, etc.
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