If a Perle cable or diskette has a defect, Perle will replace the component but will not service it on site. Express Replacement Service will be provided Purchaser agrees to provide prompt access to the equipment and software consistent with Purchaser's standard security requirements Purchaser shall provide reasonable assistance and facilities including working space, electricity, and a local telephone line so as to expedite the performance of services If neither the Purchaser nor the Purchaser's agent is present at the Purchaser's location for the scheduled arrival of the Perle or Perle Authorized technician, no On-Site Service will be provided. Purchaser's recourse for repair will be to receive Return to Depot Service Purchaser shall, at Purchaser's expense, prepare and maintain the installation site in accordance with Perle's published specifications for operating environments
32 Port Terminal / Console Server
Repair / Technical Support
If the Purchaser's installation site is more that 100 miles from the nearest Perle Authorized On-Site Service Provider stocking location, Perle has the option of providing on-site service or providing an alternate means of system repair.
24 Hours/Day x 7 Days/Week / 9 Hours/Day x 5 Days/Week
A Perle Authorized On-Site Service Provider will provide repair service for the Perle Product at the Purchaser's installation site Contingent upon the availability of a service technician, the Perle Authorized On-Site Service Provider will use their best efforts to arrive at the installation site within 4 hours after confirmation from Perle where service is required Hotline technical support is available free of charge between 9am and 5pm EST Note: If the Purchaser has not registered the installation site at least 10 days prior to requiring service Perle has the option of providing on-site service or providing an alternate means of system repair
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