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Quality Management : Creating and Sustaining Organizational Effectiveness (Hardcover)

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Product Overview

"Quality Management: Creating and Sustaining Organizational Effectiveness, Second Edition" explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization''s value chain. New or updated chapters on lean, Six Sigma, ISO 9000, and supply chain management cover the latest areas that are critical to companies competing in today''s global environment. Designed to enable students to recognize the cornerstones of creating and sustaining organizational effectiveness, this text is based on key quality initiatives, including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation.

Specifications

Publisher Pearson College Div
Mfg Part# 9780135005101
SKU 207527317
Format Hardcover
ISBN10 0135005108
Release Date 4/1/2008
Product Attributes
eBooks Kobo
Book Format Hardcover
Edition 0002
Number of Pages 0574
Publisher Prentice Hall
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