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Utilizing a practical "how-to" approach, this book shows readers how to apply the principles of SPC to the making of business decisions and better quality products. It integrates examples that use Microsoft Excel functions and Minitab. Chapter topics include statistical preliminaries for control charts, charting sample means and variation, signals and measures used in assessing control and quality, other control charts, probability, and topics in quality. For use in Six Sigma and Certified Quality Improvement Associate training programs.