Ships from/sold by Buy.com
See All Buying Options
advertisement

Raving Fans A Revolutionary Approach to Customer Service (Hardcover)

Earn Super Points: Write a Review
38%
OFF
Sorry, this selection is currently unavailable.
Raving Fans Blanchard, Kenneth H./ Bowles, Sheldon 1 of 1
$22.99
(Save 38%)
$14.14 + $2.90 SHIPPING
EARN 15 RAKUTEN SUPER POINTS™ Super Points
What are Rakuten Super Points™?
Get rewarded when you shop! Earn 1 point per dollar spent. That's like getting cash back on every purchase. Easy to see matured points in checkout. Use points just like cash.
Learn More
FORMAT: Hardcover
CONDITION:  Brand New
IN STOCK: Usually Ships within 24 hours
2 New
from
$14.14
See all sellers
45 day return policy
Share
promo
 
Description
More Buying Options
 

Learn more about Raving Fans:

Format: Hardcover
ISBN-10: 0688123163
ISBN-13: 9780688123161
Sku: 30124592
Publish Date: 5/1/1993
Dimensions:  (in Inches) 8.75H x 5.75L x 0.75T
Pages:  160
See more in Finance
 
The author of The One-Minute Manager shows readers how to define a vision, learn what a customer really wants, institute effective systems, and turn customers into raving (and spending) fans. 75,000 first printing. $35,000 ad/promo. *Author: Blanchard, Kenneth H./ Bowles, Sheldon *Subtitle: A Revolutionary Approach to Customer Service *Publication Date: 1993/05/01 *Number of Pages: 137 *Binding Type: Hardbound *Language: English *Depth: 0.75 *Width: 5.75 *Height: 8.75
From the Publisher:
"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans". This, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary new business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans.
Annotation:
Written in the parable style of THE ONE MINUTE MANAGER, RAVING FANS uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature and not just another program of the month.
Author Bio
Ken Blanchard
Ken Blanchard has a B.A. and a Ph.D. from Cornell University, and an M.A. from Colgate. After college, he was a teacher and administrator, and, in 1979, he and his wife, Marjorie (whom he met at Cornell), founded a training consulting firm in California. In 1981, from his experiences with his clients, Blanchard co-wrote (with Spencer Johnson) THE ONE-MINUTE MANAGER; originally self-published, it went on to sell over a million copies. Since then, he has written several more best-sellers (always with coauthors) in related fields. His books are short, crisp, practical, and full of stories, emphasizing flexibility and team playing--the human side of the business world. In addition to writing, Blanchard is also a sought-after motivational speaker, and has been an avid golfer since he began playing with his father at the age of 6.

Product Attributes

Product attributeBook Format:   Hardcover
Product attributeNumber of Pages:   0160
Product attributePublisher:   William Morrow & Company
Advertisement Bottom