Raving Fans A Revolutionary Approach to Customer Service (Hardcover)
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|The author of The One-Minute Manager shows readers how to define a vision, learn what a customer really wants, institute effective systems, and turn customers into raving (and spending) fans. 75,000 first printing. $35,000 ad/promo. *Author: Blanchard, Kenneth H./ Bowles, Sheldon *Subtitle: A Revolutionary Approach to Customer Service *Publication Date: 1993/05/01 *Number of Pages: 137 *Binding Type: Hardbound *Language: English *Depth: 0.75 *Width: 5.75 *Height: 8.75|
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