Raving Fans : A Revolutionary Approach to Customer Service (CompactDisc)

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Product Overview

A new CD version of the popular guide to business management shows listeners how to define a vision, learn what a customer really wants, institute effective customer service systems, and turn customers into raving (and spending) fans. Read by Rick Adamson, Kate Borger, & John Mollard. Book available. *Author: Blanchard, Kenneth/ Bowles, Sheldon/ Adamson, Rick (NRT)/ Borges, Kate (NRT)/ Mollard, John (NRT) *Subtitle: A Revolutionary Approach to Customer Service *Publication Date: 2004/01/01 *Binding Type: Recorded Book - CD *Language: English *Depth: 0.50 *Width: 4.75 *Height: 5.50

Specifications

Publisher Random House
Mfg Part# 9780739309537
SKU 33928340
Format CD
ISBN10 0739309536
Release Date 1/1/2004
Physical
Dimensions (in Inches) 5.5H x 4.75L x 0.5T
Author Info
Kenneth Blanchard
Ken Blanchard, chairperson of Blanchard Training and Development, is the driving force behind the nation's premier training organization and co-author of the ten-million-copy-selling One Minute Manager series of books. Based in San Diego, Ken writes and lectures constantly.
From the Publisher
Editors Note Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
Product Attributes
Book Format Audio Cassette - Abridged / Audio CD - Abridged
Number of Pages 0
Publisher Random House Audio

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