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Raving Fans A Revolutionary Approach to Customer Service ( CD)

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Raving Fans Blanchard, Kenneth/ Bowles, Sheldon/ Adamson, Rick (NRT)/ Borges, Kate (NRT)/ Mollard, John (NRT) 1 of 1
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Learn more about Raving Fans:

Format:  CD
ISBN-10: 0739309536
ISBN-13: 9780739309537
Sku: 33928340
Publish Date: 1/1/2004
Dimensions:  (in Inches) 5.5H x 4.75L x 0.5T
Age Range:  NA
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A new CD version of the popular guide to business management shows listeners how to define a vision, learn what a customer really wants, institute effective customer service systems, and turn customers into raving (and spending) fans. Read by Rick Adamson, Kate Borger, & John Mollard. Book available. *Author: Blanchard, Kenneth/ Bowles, Sheldon/ Adamson, Rick (NRT)/ Borges, Kate (NRT)/ Mollard, John (NRT) *Subtitle: A Revolutionary Approach to Customer Service *Publication Date: 2004/01/01 *Binding Type: Recorded Book - CD *Language: English *Depth: 0.50 *Width: 4.75 *Height: 5.50
From the Publisher:
Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
Author Bio
Kenneth Blanchard
Ken Blanchard, chairperson of Blanchard Training and Development, is the driving force behind the nation's premier training organization and co-author of the ten-million-copy-selling One Minute Manager series of books. Based in San Diego, Ken writes and lectures constantly.

Product Attributes

Product attributeBook Format / Audio CD - Abridged:   Audio CD - Abridged
Product attributeNumber of Pages:   0
Product attributePublisher:   Random House Audio
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