Raving Fans A Revolutionary Approach to Customer Service ( CD)
|Author: Kenneth/ Bowles Blanchard|
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|A new CD version of the popular guide to business management shows listeners how to define a vision, learn what a customer really wants, institute effective customer service systems, and turn customers into raving (and spending) fans. Read by Rick Adamson, Kate Borger, & John Mollard. Book available. *Author: Blanchard, Kenneth/ Bowles, Sheldon/ Adamson, Rick (NRT)/ Borges, Kate (NRT)/ Mollard, John (NRT) *Subtitle: A Revolutionary Approach to Customer Service *Publication Date: 2004/01/01 *Binding Type: Recorded Book - CD *Language: English *Depth: 0.50 *Width: 4.75 *Height: 5.50|
From the Publisher:
Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.
America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
Ken Blanchard, chairperson of Blanchard Training and Development, is the driving force behind the nation's premier training organization and co-author of the ten-million-copy-selling One Minute Manager series of books. Based in San Diego, Ken writes and lectures constantly.
The authors offer every businessperson and would be entrepreneur a ...