Resolving Patient Complaints : A Step-By-Step Guide to Effective Service Recovery (Paperback)

Author: Osborne, Liz A.

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Product Overview

A step-by-step guide providing managers, physicians, and employees with the skills and tools necessary to respond to and review patient complaints and concerns about quality of care.


Publisher Jones & Bartlett Learning
Mfg Part# 9780763726225
SKU 35207652
Format Paperback
ISBN10 0763726222
Release Date 5/23/2007
Dimensions (in Inches) 10.5H x 8.75L x 0.75T
Product Attributes
Book Format Paperback
Number of Pages 0256
Publisher Jones & Bartlett Publishers
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