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Resolving Patient Complaints A Step-By-Step Guide to Effective Service Recovery (Paperback)

Author:  Liz A. Osborne
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Product Details:


Format: Paperback
ISBN-10: 0763726222
ISBN-13: 9780763726225
Sku: 35207652
Publish Date: 5/23/2007
Dimensions:  (in Inches) 10.5H x 8.75L x 0.75T
Pages:  256
Edition Number:  350
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A step-by-step guide providing managers, physicians, and employees with the skills and tools necessary to respond to and review patient complaints and concerns about quality of care.
Product Attributes
Product attributeBook Format:   Paperback
Product attributeNumber of Pages:   0256
Product attributePublisher:   Jones & Bartlett Publishers
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