Remote Diagnosis / Web Knowledge Base Access / Phone Support
Service Main Type
Service Sub Type
Electronic and Physical
Manufacturer Part Number
Manufacturer Website Address
On-Site Extended Warranty
Ricoh Company, Ltd
Remote Diagnostic / Parts & Labor / Web Knowledge Base Access / Phone Support
12 Hours/Day x 5 Days/Week
Ricoh Customer Technical Support Center: The Ricoh Customer Support Center (800-Ricoh-38) is a dedicated support center for customers seeking warranty support for devices purchased through the IT distribution channel. Hours of operation are Monday - Friday from 8 AM to 8 PM EST. Ricoh will assist the caller and will validate support entitlement by serial number for devices requiring On-Site service. Additionally, frequently asked questions are available online at www.ricoh-usa.com/support/knowledgebase.asp. On-Site Extended Warranty: A Ricoh Service Representative will be dispatched to perform on-site service during the warranty period if initial diagnosis and resolution efforts by the Ricoh Customer Support Center fail to resolve the issue.
Maintenance - Parts & Labour - Electronic and Physical Service
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