Running an Effective Help Desk (Paperback)

Author: Czegel, Barbara

Customer Reviews   Write a Review

Be the first to review this item and earn 25 Rakuten Super Points™

Product Overview

Theyre the people who feel the wrath of every system crash. And like the rest of the organization, the help desk is being transformed by the potential of Intranets, extranets, and the Web. This updated edition of the definitive help desk guidebook now offers timely and practical suggestions for upgrading the service of a help desk using the latest technologies. *Author: Czegel, Barbara/ Czegel/ Czegel *Binding Type: Paperback *Number of Pages: 464 *Publication Date: 1998/03/27 *Language: English *Dimensions: 9.36 x 7.40 x 1.02 inches


Publisher John Wiley & Sons
Mfg Part# 9780471248163
SKU 30298436
Format Paperback
ISBN10 0471248169
Release Date 4/10/2007
Dimensions (in Inches) 9.5H x 7.5L x 1.25T
From the Publisher
Editors Note The definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies.||This book is for you if you are:|* A business manager charged with researching, planning, and setting up a Help Desk in your organization|* An IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies|* A Help Desk manager looking for guidance on how to upgrade traditional Help Desk functions with Internet- or intranet-related processes.||The thoroughly revised, updated, and expanded Second Edition of the critically acclaimed, first-ever guide to running an effective Help Desk, this book tells you everything you need to know to plan, budget, staff, implement, track, upgrade, and even outsource your organization's Help Desk. Drawing upon her extensive experience as a leading North American expert on Help Desk planning and management, author Barbara Czegel:|* Guides you step-by-step through every phase of setting up traditional and Web-related Help Desks for the Internet and an intranet|* Provides a wealth of practical advice on all technical, management, and human-factor aspects of running an effective Help Desk|* Supplies ready-to-use templates in both Word and HTML formats for an array of Help Desk projects.||On the companion website you'll find:|* Real-life Web-based Help Desk examples|* All the templates from the book in HTML and Word formats.
Annotation Here is a one-stop source for all the advice, practical tips, and strategic guidance you need to cope with the increasing demand, diminishing budgets and staffs, and rapidly evolving technology that can overwhelm even the staunchest of Help Desk managers and personnel. The author shows you how to control the often-chaotic nature of Help Desk operations by establishing clear and measurable goals, defining service priorities, and selecting and using tools to decrease staff workload and improve Help Desk performance. Using real-life examples and case studies supplemented with numerous charts and diagrams, she takes you step-by-step through each stage of planning, implementing, and operating a first-rate Help Desk.
Product Attributes
Book Format Paperback
Edition 0002
Number of Pages 0464
Publisher John Wiley & Sons
$50.31 + $2.75 shipping
$65.00 You save $14.69 (22%)
Rakuten Super Points Earn 51 ($0.51) Rakuten Super Points™
What are Rakuten Super Points™?
Get rewarded when you shop! Earn 1 point per dollar spent. That's like getting cash back on every purchase. Easy to see matured points in checkout. Use points just like cash.
Learn More
Format: Paperback
Condition: Brand New
In Stock. Usually Ships in 1 to 2 business days
Please select an option to buy
Add to Cart

Sold By:  UnbeatableSale
What is a Marketplace and Shop Owner?
  • Our marketplace is a platform where approved third-party retailers (Shop Owners) can sell their products
  • Items are sold and shipped by Shop Owners
  • Your credit card and personal information remain secure; meets all PCI Security Standards.
  • Purchases can only be returned to the Shop Owner
  • All purchases receive Rakuten Super Points™