Good support, Use somewhat confusing
I have two of these drives, one I'v e used on a Windows 7 machine for over a year without a hitch. When I bought one for my Windows 8 machine, the computer would lose recognition of the drive, which prompted a call to support. That was a very good experience, with a new download and pointers getting the drive up and running. I still find some confusion over the choices on the menus.
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