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Service Chain Management : Technology Innovation for the Service Business (Hardcover)

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Product Overview

This book presents the latest innovations and technologies used to manage the operations of a service company. The viewpoints presented are based on the latest research as well as practical experience from BT, one of the largest European service providers.

Specifications

Publisher Springer Verlag
Mfg Part# 9783540755036
SKU 206689370
Format Hardcover
ISBN10 3540755039
Release Date 8/5/2009
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