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Six SIGMA for Transactions and Service Goel, Parveen S. (EDT)/ Gupta, Praveen/ Jain, Rajeev/ Tyagi, R. K. 1 of 1
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FORMAT: Hardcover
CONDITION:  Brand New
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Learn more about Six SIGMA for Transactions and Service:

Format: Hardcover
ISBN-10: 0071443304
ISBN-13: 9780071443302
Sku: 36490717
Publish Date: 4/10/2007
Dimensions:  (in Inches) 9H x 6.25L x 2T
Pages:  558
Age Range:  NA
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Many of the Six Sigma methods successfully used in manufacturing are now being utilized in the transactional and service sectors. This resource provides a roadmap for implementing "customer-centric" Six Sigma.
From the Publisher:
Many of the Six Sigma methods successfully used in manufacturing are now being utilized in the transactional and service sectors. However, business-specific issues such as customer billing, order processing, and call center management require a modified set of problem-solving and analytical tools. This resource addresses those differences and provides a roadmap for impelementing "customer-centric" Six Sigma.||

Contents: Transactional Quality Benchmarks: Service Operations, Corporations and Industries * Service|Performance Indicators * The Service Crisis * Transactional|Six Sigma: Define and Develop, Measure and Trends,|Analyze and Improve, Embed * Designing for Transactional|Services: Actions of Service Design * Customer Driven|Transactional Processes * Designing Transactional|Processes * Optimize the Service Design to Ensure a|Robust Service Package * Transactional Business *|Human Capital * Implementing TSS, Six Sigma in|Transactional ProcessesMany of the Six Sigma methods successfully used in manufacturing are now being utilized in the transactional and service sectors. However, business-specific issues such as customer billing, order processing, and call center management require a modified set of problem-solving and analytical tools. This resource addresses those differences and provides a roadmap for impelementing "customer-centric" Six Sigma.||

Contents: Transactional Quality Benchmarks: Service Operations, Corporations and Industries * Service|Performance Indicators * The Service Crisis * Transactional|Six Sigma: Define and Develop, Measure and Trends,|Analyze and Improve, Embed * Designing for Transactional|Services: Actions of Service Design * Customer Driven|Transactional Processes * Designing Transactional|Processes * Optimize the Service Design to Ensure a|Robust Service Package * Transactional Business *|Human Capital * Implementing TSS, Six Sigma in|Transactional Processes

Product Attributes

Product attributeBook Format:   Hardcover
Product attributeNumber of Pages:   0558
Product attributePublisher:   McGraw-Hill Professional Publishing
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