Six SIGMA for Transactions and Service (Hardcover)

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Product Overview

Many of the Six Sigma methods successfully used in manufacturing are now being utilized in the transactional and service sectors. This resource provides a roadmap for implementing "customer-centric" Six Sigma.

Specifications

Publisher McGraw-Hill Professional Publishing
Mfg Part# 9780071443302
SKU 36490717
Format Hardcover
ISBN10 0071443304
Release Date 4/10/2007
Physical
Dimensions (in Inches) 9H x 6.25L x 2T
From the Publisher
Editors Note Many of the Six Sigma methods successfully used in manufacturing are now being utilized in the transactional and service sectors. However, business-specific issues such as customer billing, order processing, and call center management require a modified set of problem-solving and analytical tools. This resource addresses those differences and provides a roadmap for impelementing "customer-centric" Six Sigma.||Contents: Transactional Quality Benchmarks: Service Operations, Corporations and Industries * Service|Performance Indicators * The Service Crisis * Transactional|Six Sigma: Define and Develop, Measure and Trends,|Analyze and Improve, Embed * Designing for Transactional|Services: Actions of Service Design * Customer Driven|Transactional Processes * Designing Transactional|Processes * Optimize the Service Design to Ensure a|Robust Service Package * Transactional Business *|Human Capital * Implementing TSS, Six Sigma in|Transactional Processes
Editors Note 1 Many of the Six Sigma methods successfully used in manufacturing are now being utilized in the transactional and service sectors. However, business-specific issues such as customer billing, order processing, and call center management require a modified set of problem-solving and analytical tools. This resource addresses those differences and provides a roadmap for impelementing "customer-centric" Six Sigma.||Contents: Transactional Quality Benchmarks: Service Operations, Corporations and Industries * Service|Performance Indicators * The Service Crisis * Transactional|Six Sigma: Define and Develop, Measure and Trends,|Analyze and Improve, Embed * Designing for Transactional|Services: Actions of Service Design * Customer Driven|Transactional Processes * Designing Transactional|Processes * Optimize the Service Design to Ensure a|Robust Service Package * Transactional Business *|Human Capital * Implementing TSS, Six Sigma in|Transactional Processes
Product Attributes
Book Format Hardcover
Number of Pages 0558
Publisher McGraw-Hill Professional Publishing
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