Sony Equipment Exchange - SA152E/A1-AE

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Product Overview

Sony knows that data is one of the most important assets of your business. To help protect that data and keep your downtime to a minimum, Sony offers extended service plans which give you the flexibility to customize your service coverage as you need it.

Specifications

Manufacturer Sony
Mfg Part# SA152E/A1-AE
SKU 10408253
UPC 027242617247
UPC 14 00027242617247
Features
Product Type Service
Manufacturer Part Number SA152E/A1-AE
Service Name Equipment Exchange
Manufacturer Sony Corporation
Brand Name Sony
Service Description 8.5x5x1
Service Duration 1 Year
Service Main Type Maintenance
Service Sub Type Physical
Service Response Time (Business Day)
Tech Specs
Product Type Service
Manufacturer Part Number SA152E/A1-AE
Manufacturer Website Address www.sony.com
Service Name Equipment Exchange
Manufacturer Sony Corporation
Brand Name Sony
Additional Information This service plan is for resale to business and corporate end users only, and under no circumstances should this be sold to individual consumers.
Product Support LIB-152E/A1 AIT Library with 1 AIT-1 Drive
Provided Support Exchange
Region Availability Sony will provide service and support for Sony Storage products physically located within the continental U.S. only.
Response Time 1( Business Day )
Service Availability 8.5 Hours/Day x 5 Days/Week
Service Description 8.5x5x1
Service Details Equipment Exchange: Under the Equipment Exchange level of service Sony exchanges defective tape libraries and file servers with a configured and tested replacement unit which will be shipped within one (1) business day after receiving an exchange request. The customer is responsible for installing the replacement unit (which will either be a new or reconditioned unit, at Sony's discretion) and returning the defective equipment to Sony within five (5) business days. Sony provides a pre-paid self-addressed label in the replacement equipment's shipping container for the customer's use when returning the defective unit.
Service Duration 1 Year
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