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Sony knows that data is one of the most important assets of your business. To help protect that data and keep your downtime to a minimum, Sony offers extended service plans which give you the flexibility to customize your service coverage as you need it.
This service plan is for resale to business and corporate end users only, and under no circumstances should this be sold to individual consumers.
Additional AIT-1 Library Drive
Sony will provide service and support for Sony Storage products physically located within the continental U.S. only.
1( Business Day )
8.5 Hours/Day x 5 Days/Week
Equipment Exchange: Under the Equipment Exchange level of service Sony exchanges defective tape libraries and file servers with a configured and tested replacement unit which will be shipped within one (1) business day after receiving an exchange request. The customer is responsible for installing the replacement unit (which will either be a new or reconditioned unit, at Sony's discretion) and returning the defective equipment to Sony within five (5) business days. Sony provides a pre-paid self-addressed label in the replacement equipment's shipping container for the customer's use when returning the defective unit.
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