Sony 24/7 On-Site - SA162/A2-4HR

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Product Overview

Sony knows that data is one of the most important assets of your business. To help protect that data and keep your downtime to a minimum, Sony offers extended service plans which give you the flexibility to customize your service coverage as you need it.

Specifications

Manufacturer Sony
Mfg Part# SA162/A2-4HR
SKU 10408281
UPC 027242608344
UPC 14 00027242608344
Features
Product Type Service
Manufacturer Part Number SA162/A2-4HR
Service Name Service/Support
Manufacturer Sony Corporation
Brand Name Sony
Provided Support Phone Support
Service Description 24x7x4
Service Duration 1 Year
Service Location On-site
Service Main Type Maintenance
Service Sub Type Physical
Service Response Time 4 Hour
Tech Specs
Product Type Service
Manufacturer Part Number SA162/A2-4HR
Manufacturer Website Address www.sony.com
Service Name 24/7 On-Site
Manufacturer Sony Corporation
Brand Name Sony
Additional Information This service plan is for resale to business and corporate end users only, and under no circumstances should this be sold to individual consumers.
Product Support LIB-162/A2 AIT Library with 1 AIT-2 Drive
Provided Support Parts & Labor / Phone Support
Region Availability Sony will provide service and support for Sony Storage products physically located within the continental U.S. only.
Response Time 4 Hour
Service Availability 24 Hours/Day x 7 Days/Week
Service Description 24x7x4
Service Details 24/7 On-Site Service: Under this plan, a trained field engineer provides technical phone support to assist in the diagnosis and resolution of the customer's equipment problem. If Sony determines that the equipment is defective, Sony endeavors to provide on-site service within 4 hours of receiving the customer's call. All service and support under this level of service is available seven (7) days per week, 24 hours per day.
Service Duration 1 Year
Service Type Parts & Labor - Physical Service
Service Location On-site
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