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Sony knows that data is one of the most important assets of your business. To help protect that data and keep your downtime to a minimum, Sony offers extended service plans which give you the flexibility to customize your service coverage as you need it.
This service plan is for resale to business and corporate end users only, and under no circumstances should this be sold to individual consumers.
LIB-302/A2 AIT Library with 1 AIT-2 Drive
Parts & Labor / Phone Support
Sony will provide service and support for Sony Storage products physically located within the continental U.S. only.
24 Hours/Day x 7 Days/Week
24/7 On-Site Service: Under this plan, a trained field engineer provides technical phone support to assist in the diagnosis and resolution of the customer's equipment problem. If Sony determines that the equipment is defective, Sony endeavors to provide on-site service within 4 hours of receiving the customer's call. All service and support under this level of service is available seven (7) days per week, 24 hours per day.
Parts & Labor - Physical Service
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